Arenal Suites were ideally located in the old town. Staff were very friendly and super helpful, especially Ivan on the reception desk. The room was clean and tidy. We were lucky to have a room with a balcony which overlooked a busy street. The double glazing was very effective!! Overall I would highly recommend this accommodation and wouldn't hesitate to book it again. Eskerrik asko!!

Great location.

Good location, right in the old town. Near a nice square with a good range of bars and restaurants. Not the biggest room but clean and newly renovated. No air con but had a fan.

Good location in the old town. The room was spacious and very clean. Staff were welcoming and helpful

Fantastic location, rooms were immaculate everything new. All the staff were very friendly had a fantastic here.

Amazing hotel, especially for the price and location. The rooms are great, clean, and very comfortable. The staff at the reception as well as the one in charge of cleaning were extremely helpful, kind and friendly. It’s a block from the metro and walkable from most attractions by a 20 min walk. It does not have a lift, but the staff offered to help.

The hotel is in Casco Viejo, there are many restaurants and stores nearby. The Cathedral is very close and the Metro is a few minutes away. The room was very nice with a comfortable bed and a nice bathroom.

Ok stay, like ny room, but very small.

In the heart of the old city with lots of restaurants close by, and a 4-min walk from the nearesr metro stop.

The studio on the 3rd floor was outstanding..plenty of room to sit snd talk with my two friends. A large freezer and Fridge..excellent shower. Close to restaurants. Stores and muesums. The shining star was Ivan at the front desk. He was so nice and went above and beyond helping me.arrange a cab to the airport. As.there is no elevator, he also helped.me with my luggage. Thank yOU again. IVAN!

Room and communal areas very clean. Location was amazing

Conveniently located in the heart of the old town, with close access to tram and metro. Smart and spacious rooms within a traditional building. Lots of bars and shops on the doorstep

Good clean room with modern furnishings however there were renovations to the museum across the very narrow alley with lights on all night and very thin curtains which made sleeping problematic. Also the rooms are one or two floors up with a very twisting old wooden staircase with uneven steps so taking luggage up is quite difficult.

We stayed to nights in Bilbao and the location was perfect right in the old town. The room were very clean and the bathroom was also clean. Comfortable bed. Only a small room but that was perfect for us

The room was excellent. No balcony, just a window to a small internal terrace facing other hotel rooms.

Staff were really friendly and spoke good English. Room was spacious and very clean for the price. Highly recommended.

The bathroom smelled musty when we entered.

La estancia en el hotel fue muy bueno con el personal y la limpieza de habitación, lo único malo es que no tiene ascensor.

Stayed here for three nights as a solo female traveler and thoroughly enjoyed it. Very safe, perfectly located within a one minute walk of the metro. All of the bars in the old town are on your doorstep. Spacious room and modern bathroom. Would absolutely recommend.

Good room, main issue was it is extremely stuffy inside as the windows there lead to nothing and there is no AC. You can have the ceiling fan on which helps but I personally can't sleep with wind blowing at my face. It is also thin walls so it is noisy. Everything else was good. If you need towels you need to ask while they are opened as we seemed to have a missing towel. Overall there are 3 codes and doors to get to your room so it is safe, but also suggests the area maybe not as safe at night.