Dear Sir/Madam, First of all, we would like to thank you for taking the time to review our Hotel. We are very happy if our Hotel, rooms and room access impress you, but it is very unfortunate for the inconvenience of the hot water that you cannot enjoy, and we will check with the related team so that in the future similar things will not happen. We very much hope to be able to welcome you back to Amaris La Codefin Kemang. Regards, Management