Suites Costa Cancun

Explore Suites Costa Cancun
7.2
Pleasant
From 651 reviews
Cleanliness

7.8

Room Comfort

7.4

Location

10.0

Service and Facilites

8.0

Traveller Reviews Suites Costa Cancun

Number of reviews per page
20
40
Top reviews
David
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staff was friendly and it was a purchase just to sleep. Arrive by late and needing to check in to an all inclusive the following morning. So we purchased expecting a basic stay. But this was extremely basic and the light from the hallway stayed on all night.
Helen
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We were extremely disappointed with this property and were unable to stay there. The hotel looked nothing like the photos shown on Expedia. Upon arrival, it was immediately apparent that the property was in a significant state of disrepair. The overall cleanliness was unacceptable, and the condition of the building raised serious concerns about safety and maintenance. One of the most alarming issues was in the main common area, where large pieces of cloth had been hung from the ceiling to conceal damage and deterioration above. The cloth itself was stained with rust-colored marks, suggesting ongoing water damage or structural issues. This created an unsettling and unprofessional appearance and did not inspire confidence in the condition of the property. Throughout the hotel, there were visible signs of neglect and poor maintenance. The property did not appear to be structurally sound, and we did not feel safe remaining there. The condition of the hotel was so far below reasonable expectations that we had no choice but to leave and secure accommodations elsewhere at additional expense. The photos and description provided online were highly misleading and did not accurately represent the actual condition of the property. We believe travelers should be aware that the hotel we encountered was dramatically different from what was advertised. Because the accommodations were not as represented and were unsuitable for occupancy, we left.
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Pamela Andrea
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Por la mañana es muy ruidoso, como si pasase un carro grande por al lado de la ventana, y el olor a humedad de la propiedad en general es muy fuerte. Por otro lado, tiene una muy buena ubicación y el personal es muy amable, la habitación tiene todo lo necesario pero por el precio tienes que estar consciente que no tendrás vistas al exterior, en realidad no tendrás ninguna vista porque las ventanas son 100% polarizadas ya que las habitaciones son interiores. Fue una buena experiencia en general, solo estuve una noche y cumplió su función
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Sergio
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Hard to find, google maps shows the main road and the actual entrance is really far from it, around the corner literally
Michael
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Decent for the price. Had tub next to bed. Good sized room. Walked to beach.
Katharina
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Parking was in front of the building
Feras
icon-with Friends
with Friends
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

the place so we ass
Nicole
icon-
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

For the price point and location- five star. It’s not a fancy or updated building or room, but they’re nice enough, clean, cool, amazing location for the nightlife and the staff were superb! They held my luggage before and after my stay till I could check in and till my flight, delivered it to the room for me. Cafe around the corner less than a minute walk. 24 hour conscience and drug store Inside the building and the mom and daughter running it are wonderful! The nearby vendors are great and will remember you by day 3! I’ll be back!!
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Chenyu
icon-with Friends
with Friends
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Definitely not as good as the pictures. It is chaotic and loud. Not recommended. Unfortunately we booked it non refundable so and we were only there for a night and we have to leave because the conditions of the property are just not ideal. Don’t go there, waste of money
Patrick
icon-
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

everything was fine
Juan Carlos
icon-with Partner
with Partner
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

It’s just very hard to find this hotel even though it’s just blocks away from night life area. Hotel is passable and sleep-able doesn’t have much else we stayed here for a night since our flight was late at night,the next day we checked in to our all inclusive hotel.
LUCERO I
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Looks abandoned
Kassia dawn
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Staff was amazing. Location very central in the hotel zone.. half the time there wasn't hot water but it's common for mexico. Two pool tables free to use. As we were leaving they were fixing the hot tub by the pool tables. The hotel had so much character unlike the white washed other hotels. Beautiful Mayan statues outside, water fall beside the staircase to go outside. 100% book again
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Paul
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Yes
Erminio
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff were great but it wasn’t anything like the pictures when I booked it was like a run down motel with bad plumbing
Feroz
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

shower have no hot water sometime cold water comes sometimes hot water. You cannot take the shower.
torchet
6.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

no hot water either day i was there and internet was shabby
Doris
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Super me encantó ,
Ramiro
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Exelente
Any
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The staff were all very friendly and helpful! The place is quiet and very beautiful.
Number of reviews per page
20
40