Aston Karimun City Hotel

Explore Aston Karimun City Hotel
8.2
Very Good
From 545 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.1

Meal

8.1

Location

8.4

Service and Facilites

8.2

People often mention about Aston Karimun City Hotel
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Staff Friendliness (19)
Bedroom (18)
Ambiance (17)
Bathroom (16)
Distance to City Center (15)
Taste (15)
Variety (15)
Room Space (14)
Accessibility (13)
Soundproof (12)
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Traveller Reviews Aston Karimun City Hotel

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Customer reviews
AZARYL A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
All staff (FO, Housekeeping, Maintenance) are very attentive & friendly, including the security. Another Indonesian hotel doesn't have a sewage smell in the bathroom. Love the pillow... it makes me sleep well. Just in the near future, hope they will put a mattress protector. Safety-wise is good as unwanted guests cannot go through without a room key card. Lastly, Aston Management should do minor renovations, especially the bathroom... Overall, a satisfying staycation.
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A***L
icon-Business
Business
icon-origin-TRAVELOKA
7.3
/10
Reviewed 3 week(s) ago
Not very satisfying, when I entered the room there were no towels for bathing, the room was rarely cleaned, the FO staff were not very friendly and their response was slow.
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hoelwill
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Clean, spacious room for family stay.
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azmi
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room is nice, clean, and big. There's a sofa.
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w***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The room is very spacious, the conditions are quiet, the service is satisfactory, the food is delicious and there are many choices.
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Accommodation's Reply
02 Apr 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted that you enjoyed the spacious rooms and tranquil atmosphere, as well as your satisfaction with our service. We are also pleased to hear that our selection of food met your preferences. Your compliments encourage our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again soon. Sincerely, The Aston Karimun Hotel Management
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Aira R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
Thank you for your service 🙏❤️
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you once again for your trust and positive review. We are delighted to have served you and are glad to know that you were satisfied with our service. Your compliments encourage our entire team to continue striving to provide the best possible service. We hope to welcome you back again soon. Sincerely, The Aston Karimun Hotel Management
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J***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
Good check in and the staff are very friendly
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the check-in process was smooth and our staff provided friendly service throughout your stay. Your feedback is an encouragement to the entire team to continue maintaining the quality of service and friendliness for all guests. We hope to welcome you back to Aston Karimun Hotel again in the future. Sincerely, The Management Team, Aston Karimun Hotel
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Doni E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Enjoyed staying at Aston Karimun, close to shopping, walking distance to KFC, stayed at Aston Karimun for 3 days, everything was okay, the service was okay, the staff were all friendly, next time I go to Karimun I will definitely stay here again
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Accommodation's Reply
04 Nov 2025
Dear Mr. Doni, Thank you for your positive review and for choosing Aston Tanjung Balai Karimun as your accommodation choice. We are delighted to hear that you were impressed with the hotel's location and the friendly service provided by our team. We look forward to welcoming you back on your next visit to Karimun. We hope that your next stay with us will be an even more memorable experience. Best regards, Aston Karimun Hotel Management
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L***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
The room is clean and spacious, comfortable. Although the staff doesn't smile much, it's okay. Overall, it's okay.
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Accommodation's Reply
18 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a review. We are very glad that you found our rooms clean and spacious during your stay with us. We also appreciate your comments regarding the unfriendly attitude of our staff. We will take immediate action to correct the issue and also train and remind our team to always greet all guests with a smile and friendliness. Your feedback is very important for us to improve our services in the future. We do hope to welcome you back again for an even better experience. Sincerely, Aston Karimun Hotel Management
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Good service, staff very friendly and easy to deal with.
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Accommodation's Reply
18 Oct 2025
Dear Valued Guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed the good service and found our staff friendly and easy to communicate with. Your appreciation means a lot to our team — it motivates us to keep delivering warm and attentive hospitality to every guest. We truly look forward to welcoming you back again soon! Warm regards, Management Hotel ASTON Karimun
ACHMAD E.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 46 week(s) ago
The staff service was not very friendly, the room we occupied leaked when it rained
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Accommodation's Reply
27 Aug 2025
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unfriendly service from our staff, as well as the uncomfortable room conditions due to leaks during the rain. This clearly does not meet the standard of service and quality we strive to provide to every guest. We have followed up on your feedback with the relevant team to immediately make improvements to the room facilities and provide further training to our staff so that they can always provide friendly and professional service. Your feedback is very valuable for us to continue improving the quality of service and comfort of the hotel. We hope to have the opportunity to welcome you back for a much better experience in the future. Sincerely, Hotel Aston Karimun Management
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warm greetings from Aston Karimun City Hotel. Thank you for your positive review. We are delighted to learn that you enjoyed our comprehensive hotel facilities, from our strategic location in the city center, our swimming pool, our delicious breakfast, to the excellent service from our team. Reviews like this mean a lot to us and motivate our entire team to continue providing the best service to every guest. We look forward to welcoming you back on your next visit and providing you with a consistently pleasant stay. Sincerely, Aston Karimun Hotel Management
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
Complete facilities, hotel in the city center, swimming pool, delicious breakfast, good service
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Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warm greetings from Aston Karimun City Hotel. Thank you for your positive review. We are delighted to hear that you enjoyed our comprehensive facilities, strategic location in the city center, swimming pool, delicious breakfast, and excellent service from our team. Feedback like this encourages us to continuously maintain and improve the quality of our services so that every guest always has a memorable stay. We look forward to welcoming you back on your next visit. Sincerely, Aston Karimun Hotel Management
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H***A
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
The service is satisfactory, clean, and comfortable. I fully experienced the assessment. Hotel Aston is good.
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warmest greetings from Hotel Aston Karimun. Thank you for your sincere positive review of your experience during your stay with us. We are very pleased to know that you were satisfied with our service, and felt the comfort and cleanliness of the hotel. Your appreciation for Aston means a lot to us and is a motivation for the entire team to continue providing the best service. We look forward to welcoming you back in the near future with an always pleasant experience. Sincerely, Hotel Aston Karimun Management
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H***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 48 week(s) ago
Very memorable and happy while on holiday
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that your stay with us left a positive impression and made you happy. Making our guests feel comfortable and leave with a pleasant experience is our primary goal. We hope to welcome you back on your next visit with the same, or even better, service. Sincerely, Hotel Aston Karimun Management
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DONI P.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 49 week(s) ago
There was still sand and peanut trash under the dirty carpet. The bed decorations were torn and worn, and the toilet cupboard was about to break. The price and amenities were unbalanced. By the way, I forgot which room was on the second floor. It was in front of the prayer room. Oh yeah, the prayer room walls were also poorly maintained. It's terrible that a hotel like Aston provides a substandard prayer room. Thank you. (Honest and polite review)
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Accommodation's Reply
01 Aug 2025
Dear Guest, Thank you for your honest and thoughtful review. We apologize for any inconvenience you experienced during your stay with us, ranging from the cleanliness of the room and the condition of the decor to the bathroom and prayer room facilities. Your feedback is highly appreciated and serves as important input for us to make comprehensive improvements. We will immediately follow up on your report regarding the cleanliness under the carpet, the outdated bed decoration, and the condition of the bathroom cabinet. We have also noted your feedback regarding the prayer room and will coordinate with the team to make improvements to make it more suitable and comfortable to use. We recognize that your experience did not reflect the standard of service and quality we should provide. For this, we sincerely apologize and are committed to improving quality in all aspects for guest satisfaction. We hope that you will give us the opportunity to correct this unpleasant impression in the future. Sincerely, Management, Hotel Aston Karimun
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Always stay at this hotel when visiting Karimun. Friendly staff.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you so much for your continued trust in us! We're truly honored to be your preferred hotel whenever you visit Karimun. Your kind words about our friendly staff mean a lot to us — they will be delighted to hear your appreciation. We look forward to welcoming you back again soon for another wonderful stay! Warm regards, Menagement ASTON Karimun Hotel
A***N
icon-origin-TRAVELOKA
5.8
/10
Reviewed 58 week(s) ago
Cleanliness should be improved. Disappointed with the noisy rats on the ceiling. Worse, I had to ask to move rooms in the middle of the night because the rats came down into the room.
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Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Warm greetings from Aston Tanjung Balai Karimun. Thank you for taking the time to provide a review and share your experience with us. We sincerely apologize for the serious inconvenience you experienced related to cleanliness and the disturbance from animals in the ceiling area of the room. This situation is certainly not in line with the standards of service and comfort that we promise to all guests. We regret that it disturbed your rest time and made you have to move rooms in the middle of the night. This is an experience that we really do not expect to happen. I have coordinated with our housekeeping and engineering teams to immediately conduct a thorough inspection and take concrete actions so that similar incidents do not happen again. We will seriously and periodically improve the process of handling cleanliness and pest control. Once again, we apologize for this unpleasant experience. We really hope to be given the opportunity to welcome you back and provide a much better stay experience in the future. Best regards, Management Hotel Aston Karimun
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M***d
icon-origin-TRAVELOKA
8.4
/10
Reviewed 58 week(s) ago
everything is okay.. except there is a little leak of water from who knows where it came from.. seeping out of the bedroom wall
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Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Warm greetings from Aston Tanjung Balai Karimun. Thank you for taking the time to share your experience during your stay at our hotel. We are pleased to know that overall you are satisfied with the services and facilities we provide. However, we apologize for the inconvenience you experienced regarding the water seepage in the room. This is certainly a serious concern for us. Our engineering team will immediately conduct a thorough inspection and repairs to ensure that guest comfort is not disturbed in the future. Your input is very valuable for us to continue to improve the quality of hotel services and facilities. We look forward to welcoming you back with a more perfect stay experience in the future. Best regards, Management Hotel aston karimun
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S***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 65 week(s) ago
If check in takes a long time, waiting
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Accommodation's Reply
11 Apr 2025
Dear Valued Guest, Thank you for taking the time to share your review. We apologize for the inconvenience you experienced during the check-in process. Long waiting times are certainly not the standard of service we expect for our guests. We will immediately evaluate and improve the check-in process to make it more efficient and convenient in the future. Your satisfaction is our priority, and we look forward to providing a better experience on your next visit. Sincerely, Management Hotel aston karimun
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Number of reviews per page
20
40