I’m planing to call Expedia for refund for this facility. Room had no ac control (it was the hottest day ever), room smells pee and no refund for breakfast nor change to dinner even they are same cost.

Love the onsen.

The hotel is very dated. The room was very unusual with the sink and toilet in the foyer of the room; very unusual. Our room had an outdoor onsen that was also very dated with the wood of the bath crumbling and wood rot. The dinner was not memorable with the beef and pork dishes tasteless. No one speaks English here so you bettee know some Japanese. Thw most notable thing about the room was the SMELLY TOILET. SMELLS LIKE SOMEONE URINATED ON THE FLOOR AND IT WAS NEBER CLEANED UP.

Need to improve food varieties in dinner & room too hot as air cond not functioning well . Extra bed has to be made by ourselves as no service provided. If buffet can be upgraded to omakase with pay will be better .

The ryokan certainly has accumulated a fair bit of ages, however, it was relatively well maintained. Onsen bath was great, it Moor Spring as they claimed has the highest level of mineral, great for skin. I love the dinner best, with international as well as Japanese styles cuisine. I managed to secure the a Japanese styles room with open air private bath. The summer has considerable humidity, and ryokan attempted to use dehumidifier to remove the humidity. Overall experience was good.

The staff at the counter don't seems to be able communicate effectively. We checked in quite late and we were told about dinner need reservation before specific time resulting we headed out nearby ramen shop but were not accepting anymore customer. We went back to our room and order for room service but was declined because the staff couldn't speak english. We snacked on our biscuit at the end as our dinner.

列車での北海道の旅の途中で、チェックインが遅くなったので、夕食の時間に間に合わなく、当日素泊まりで予約し、朝食だけを翌日付けて頂きました。近辺の事もあまり知らずに来たのですが、泊まってみて、景色もお部屋も温泉も素晴らしい宿でした。スタッフのみなさんにも親切に対応して頂き、たいへん心地よく過ごす事が出来ました。次は、のんびりと連泊したいと思います。

The food was amazing. The room was very clean and the tea set in the room was really nice. The bath was great, too.

The hotel is just excellent. I would come back here every year. I was happy with everything except the smoky elevator near the bath. Hope that the tobacco smell will be gone before I get back here.

Hidden gem well worth while finding out with excellent views, onsen (including rooms w private onsen), food and apparently large meeting facilities. Not many international visitors counted as a bonus.

Nice.room, especially twin rooms we stayed, very new and modern

Big traditional hotel with good onsen in a relatively quiet area. We opted for the Western style Japanese room which was very big and comfortable. Room still has traditional ryokan feel but with twin beds which we opted. Dinner was served in a big dining area (which looks a little dated) with few other couples but we were not provided the crab plan as we had indicated. Request to change the main course of beef or scallops to crab was also dismissed. Buffet breakfast was served here and was reasonably good. We enjoyed the outdoor onsen. Service staff at reception and restaurant were helpful but could hardly communicate in English. There was nothing to explore on foot in the surrounding areas so we rested in the room till dinner time.

its very far from alot of areas. but if you're heading near furano, this place isn't too far off. dinner and breakfast is provided. facilities are awesome and the private onsen in the room made the distance worth every penny. perfect for a getaway from city life and rest and relaxing holiday.

Nice and spacious room with comfortable bed and pillow. Unfortunately the check in staff and check out staff were very unfriendly.

Buffet breakfast was good. The private Onsen was comfy. Staff are nice and friendly.

Old hotel. Old room, furniture and other facilities. Staff is very helpful and friendly.

We really enjoy the stay. The food are tasty, the hot springs are great and really comfortable. We also really appreciate the staff who are really helpful. Although they can’t speak english well, they still willing to listen and try to help. I would like to recommend this hotel to people who want to have a relax hoilday.

This was the first n best hotel of the 6 hotels stayed during my trip. Staff was very friendly and took time to lead us to our room and explain details on the onsen use. Took half board and very happy with the dinner n breakfast. Quality of food was good. Ambience was homely. The best part was no group tours. Room was jap style and amenities were well equipped. Futon abit thin for me but it was still ok. Overall, a relaxing and homely stay.

飯店服務人員笑容可掬，湯屋設計舒適恰當，下次要再來入住。

Wondeful onsen resort. Room come with very good river view. Area were tranquil and healing. Syaff are great and meals awesome.