Overall Ratings & Reviews HI Hotels Imperial Resort – All Inclusive

Hotel is getting ready to close for the winter so it was a little empty but the food was ample and good, the staff are amazing. I forgot my uk to eu adapter and they loaned me one.

The hotel has a range of different people staying from mainly UK, Germany and others. Whilst some people liked having a lot of drinks, it is also family friendly. There is a really nice concierge/receptionist who helped give me information about the local area. I liked my room and the food options and I got a bargain price for my short stay. I would recommend

Great all inclusive dining options. Lovely staff. 3 minutes walk to the beach. Thank you!

Pretty nice and clean. Great food. Not too much going on in terms of entertainment

Too many football young teams. Noicy untill midnight.

A very good ratio price quality.

The hotel its self was good but the food was very poor.

Hotel godny polecenia. Miła obsługa w szczególności barmani ze snack bar i lobby bar. Pokoje czyste i sprzątane codziennie. Jedzenie i napoje dobre i urozmaicone, dostępne w dużej ilości. Miejsce przyjazne dzieciom z placem zabaw, klubikiem oraz splash zone. Ciekawe animacje przez cały dzień. Dobre połączenie z lotniska. Autobus nr 10 za 8 lew.

All inclusive package is 10/10 about food (really tasty, different kinds, no stomack issues but like 2/10 about drinks.... beer nor wine is drinkable.... really not good.... about "coctails" the same... like if want to go there to mainly get drunk and not be KO the next day this is not the place....but food was super :) The only negative was the cold on the room (I complained 2 times to the reception) once even some "technician came" and told that tge next day the heating will be working... I did not, obviously.... on the breakfast you only listened all the people cauging.... the inner pool was quite cold and open only till 19:00, sauna only for extra fee. Beach was like 10min walk, 40min walk to Old Nessebar, bus stop from burgas like 5min walk.... pretty convenient, would like to come again to this hotel :)

This is an all inclusive resort, sadly what comes with this is a very crowded and noisy hotel. Every drink served in a plastic cup, buffet food that is just about edible but not enjoyable, and lots and lots of kids, with drunk adults. Meal times are a frantic fight for food and drinks that disappears bang on the time it closes and you are the e rushed out of the dinning rooms by staff, none of which leads to any kind of relaxing dining experience! Beach you have to pay more for sun lounges and umbrellas and there is no bar or facilities at the beach which is a bit of a walk from the hotel. Positives - the hotel is kept immaculately clean and that includes the rooms. Sadly this is really not our thing so cannot recommend, however if you are someone who wants to eat and drink as much as you physically can while your kids get more and more sugar highs and scream all day then go for it!

Rooms clean, comfortable. The food is very tasty and varied. A large, pleasant dining room. Close to the beach. Nessebar within walking distance.

Great value all inclusive - walking distance to both Nessebar & Central Sunny Beach, but also busses & mini tourist trains available for a few Levs. Very happy entertainment team, all staff were friendly and welcoming. Good selection of food at the buffet and outdoor snack bar. The two a la carte restaurants are of good quality and worth a try. Book a Deluxe room in the main building with a sea view, you won’t be disappointed.

Hotel was very nice right in between main strip sunny beach and old Nesebar. I will definitely be returning.

Viešbutis patiko, švaru, skanus maistas, labai geras kambarių tvarkymas (10 balų mergaitėms, kurios tvarkė1403 kambarį), gražus vaizdas pro langą. Reikėtų labai pasistengti moterytėms tvarkančioms gultus prie baseino ir mergaitėms, valančioms stalus.

The air conditioner did not work and they did exchange rooms. They said there’s nothing they can do.

This was a long overdue trip to Bulgaria, where I lived for many years and was sort of visiting my past. This venue looked nice and reasonable when I booked, but wasn’t really worth the money I paid for. They have a lot of structural issues such as the AC not working properly or the toilet leaking. There were a few bright spots: Bobby, the bar tender was exceptional, he was personable, kind and very efficient. He could serve 4-5 people in a jiffy, while being really nice. Bulgaria is known for its hospitality. Which unfortunately wasn’t very evident this time, some people explained that people were frustrated due to Covid etc., which is why people like Bobby stand out. They understand that people are there on a vacation and that they deserve your full attention and friendly attitude. The animation team, the brave young people are to be applauded. They may or may not be that funny, but they bring their best face forward and make people smile and relax, what more can you ask for? And then there is the lady in the outside snack bar (didn’t get her name, unfortunately), who is so attentive and kind. One of those people you just know they care.

The location was brilliant. The staff where very friendly, nothing was a problem , very welcoming, very helpful throughout had a great laugh with them . There English language with them was Very good. Allways greated with a smile. The rooms where brilliant, cleaned every day, kettle , extra towels etc no problems. The food was a problem. The same selection of salads on every day for lunch and dinner. The hot food was disgraceful. The standard of the hot food buffet was disgusting. The food was cold,constanly even the soup. presatation was rotten. Food not labeled properly, poor selection. There was a chef cooking eggs, hot food daily on the grill he was brilliant, my life line . Even the snack food daily outside food was cold Only the Alexander was open. No other restaurants open so had not choice, the pool side bar was closed. So I was missold a package by you - hotels .com

Nioclai was lovely on reception he greeted me and made my stay I'm going again if they have me for 2 weeks

Helpful staff clean lovely accommodation - great stay - facilities great for children - set away from the main Sunny Beach tourist section so quieter

The property was very nice looking and clean. Both pools clean but very less sunbeds. People were leaving towels to ocupy them at 6am already so no chance to get a place by the pool in the middle of the day. Beach beds available ar extra charge. Food and alcohol pretty tragic. Nobody makes a decent coffee. The staff from the pool nice, the reception barely speaks english, hard to comunicate. Location good, nearby is the bus station, supermarket and all.