Genetti Hotel, SureStay Collection by Best Western

Explore Genetti Hotel, SureStay Collection by Best Western
8.8
Very Good
From 1,001 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

9.2

Traveller Reviews Genetti Hotel, SureStay Collection by Best Western

Number of reviews per page
20
40
Top reviews
Nancy
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

There were two major events taking place at the hotel, so there was a lot of noise and confusion when I checked in. Also, the parking lot was full. The room was spacious, but the furniture was old and uncomfortable. The bathroom had many problems, including a toilet seat that was too low, not enough room for toiletries above the sink, and an old looking bathtub with a high side and no rail to grab when getting in.
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Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice old hotel
Russell
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Well like most places there nice till it’s checkout time then it’s hurry up get out your treated like an inconvenience even though I spent almost a $1,000 to stay less then a week ! Staff should be just as nice when you’re checking out !
Stephen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Entire hotel was clean with a staff. Room were as advertised. Nice place
Vincent
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We were told room was in the hotel, room had a door to outside, so old no security all doors wide open, if I was worth my family would not have stayed there.
Tabitha
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We love this place! Two stays in the past month, and we’re going back November 1st for the murder mystery event! Can’t wait! If you haven’t been to the gennetti, or windows on 4th your missing out!
Joseph
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything has been perfect so far and the staff is very nice.
Rocio
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was clean ans staff was great. The hotel was a bit outdated
Thomas
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Property is stale to be kind. Nice staff but facility is in need of upgrades.
Marianne
icon-Leisure
Leisure
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is a charming old hotel that could use some sprucing up, however the bed was really comfortable and the shower nice.
Richard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Been staying here for years. Continues to be a great value.
Lauren
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It need a serious update with the beds & mattress … The blanket & sheets was very old worn out, uncover sockets,not somewhere that I would stay again …
John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Close to I-180. Pleasant “retro” style and quiet.
Diana
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Our first room was filthy and wreaked of cigarettes and mold. It was an exterior room like a motel and just looked completely rundown. We go to the front desk, and get assigned a new room. We get to that room to find the door open. Dirty wet rags on the dresser. An overwhelming stench of mold was coming from the bathroom. We open the door to find it a complete mess, the sink leaking into the cabinet that was full of black mold. We go back to the front desk, show them the pictures, and the manager says “I know what it looks like. I don’t need to see your pictures. I thought they cleaned it up”. Meaning he knew he was putting us in a room with black mold. We get assigned a third room. There was a nasty, stained over stuffed reclining chair. The toilet backed up, and we had to call the front desk. Manager, practically laughing “you guys aren’t having any luck”. At this point we were just over the whole ordeal. Had there been vacancy at another hotel, we would not have stayed.
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Sandra
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful old building, clean everywhere. furniture in room very worn. Rooms need love. The worst air conditioners. Loud, noisy. on and off every couple minutes no matter what setting you put it on. No sleep. Next day the FD said they controlled, we asked them to adjust. 2nd night on.off a little longer in between. We suggest you partner with Penn Tech hvac students and prestigious local contracters to update the building. It would give them experience, respect of older building and someone can probably find a Grant to cover some of the project. We had a drink in the bar 2nd night I (female) went to the restroom, after my business I open stall door to a male with a garbage bag, he quickly ducked into another stall. He didnt say a word. I was washing my hand alongside another female and we were both like what the hell. He didnt come out of that stall while we were there. At checkout the Fd guy could not be bothered to get up and address departing guests. Several of us stood there with our keys in hand, he looked up and said we could leave them there. I will shoutout to the male today 9/21/25 who we saw in several areas cleaning, bent over and picked stuff off floor and outside. We thought it would be a nice change but we are sticking with Marriot.
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Tabitha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The bar was awesome. The drinks were amazing. The staff was in bartenders were super sweet. Enjoyed the conversation. Our room was magnificent. Can’t wait to stay again.
Roy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was very nice
Joe
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

They kept my deposit and the room was left in great condition.
Christopher
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Nice staff and good location but needs updating badly.
Whitney
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lovely spot!
Number of reviews per page
20
40