Overall Ratings & Reviews Hilton Garden Inn Rochester/University and Medical Center

Was nice area to stay easy access to my testing site 6 min ride

This place was beautiful and so clean the only problem I had was only one elevator worked so it took a little bit longer which isn't a big deal.

Great location

Okay place. Great staff. Nothing in the area open later than 9:30pm. Nothing open early in morning.

I have stayed at this property 3 times and really love it!

Great location. Close enough to everything in Downtown Rochester.

Staff was helpful. Beds were comfy. The king suite was roomy and Grappa has wonderful food!

It was nice!

Everything was awesome!

Clean hotel and nice room. Somewhat less sound isolated but the neighbors were thoughtful and volumes down in the night. Great area

Convenient for families out of town families that are having medical care at the hospital. Plenty of food options in walking distance.

Everything was lovely until I noticed they double charged my card 50$?

When in Rochester, I always stay at the Hilton Garden. The location is great, near UofR’s campus and right at the medical center with restaurants nearby. I had a room on the 4th floor and there was noise either above or outside, both fitting the day and at night. It kept me up at night. The room is well equipped with coffee maker and a microwave. I love that the hotel has a pool and a well sized gym.

Thanks

The young lady at the reception desk was pleasant and friendly, but didn’t appear to know her job very well. She searched her computer for a while when we arrived, and informed us that our room wasn’t available yet and to return in an hour. We returned 2 hours later, and searched the computer system again for our room. This went on for a while. She clicked something finally, and said “oh there are all the rooms”. Like I said, she was very pleasant and friendly. Perhaps a little more training is in order.

We like this hotel. Helpful staff, good facilities. Nice property. We would stay here again.

I did not receive honors points for this

It was fine for work - Rochester doesn’t have a lot of options, near the medical center was a better call than downtown

Great location, friendly staff and nice facility.

Bed was very hard and I heard snoring from the next trim (plus a lot of road noise). Breakfast was great!