Overall Ratings & Reviews Sheraton Grand Wuhan Hankou Hotel

Staffs are nice and service is good

Very clean and friendly staff

The room was extremely comfortable and quiet. The staff were excellent.

Very good

Beautiful property in a great part of town. All my encounters with staff were great. Highly recommend this hotel.

VERY NICE HOTEL TO STAY , MOST STAFF ARE VERY NICE.

Live eight nights here. Frankly speaking, no any service attitude to customer from the restaurant female manager. Refuse my request to switch the breakfast from one day to another due to the very early check out of the last day. Please underatand I am paying for the good service from a five star hotel, but you make me feel I am facing a government office.

Good service, comfy bed, clean room, and good breakfast.

I stayed at the hotel from 11-13 Dec. I spent more to book a king bed room, but the room was not available when I checked in because they over-rented out their king rooms. I was offered a twin room but they offered to change me to a king bed the next day. On the following day, I changed to the king bed room. The room was warm and it was obvious that the AC was not functioning properly in room 3318. When the technician came, his advice was to open the window until I decide to go to sleep. Note that the hotel was still serving cold AC and not yet switched to heating mode. The more ridiculous thing is that when I was sending him out, the air in the corridor was much cooler than my room (supposed to be set at 16degrees Celsius with max wind speed). He suggested if I wanted to keep my main door open. Shall not stay here again if I return to Wuhan.

Staff were friendly and helpful Room was a bit outdated but clean Good location right next to a shopping centre Breakfast was ok

Close to a shopping mall where we can also find food. Staffs are friendly and very helpful. Subway is not too far a walk from the hotel. Will definitely consider staying here on my next trip back to Wuhan.

Overall was an excellent stay , hotel seems very new maybe about 2 years plus and in a very quiet location about 10mins drive from the main Hankou busy area and only 2 mins drive from the main Hankou railway station. Being a frequent Wuhan traveller, this is an up n coming area to he developed. However the airconditioning in my room and a few other rooms i viewed was not good amd can be improved vastly. Not sure if it is because the management feels winter is coming hence they tuned the airconditioning in the rooms. Another area for improvement is to provide champagne and better wines in the lounge as this will make Sheraton stand out amongst all other 5 star hotels in China. Overall, a very comfortable stay and will only return if the improvements are made.

Very nice

The hotel is very new and stylish. A little bit far from tourist sites but very close to good local restaurants!

The hotel was very clean and nice. On a very hot day it was quite cool inside. One aspect I especially enjoyed was that the hotel did not smell like smoke. So many hotels here do.

Very comfortable, overall very good experience staying in this hotel. A bit further away from hankou rail station but easy to get a taxi (and is not expensive)

Hotel is big, new but some things are missing I m comparing w others that s why i wasn't satisfied

Great stay!

I had a great stay at the hotel. Friendly and helpful staff has made it pleasantly and the room I had was luxurious and comfortable. I would definitely book there again.

ExcelExcellent