Dear Mr./Ms. P*i, This is a general message from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your review and feedback. We are delighted to hear that you were satisfied with the cleanliness of your room, the easy access to the shopping mall, and the prompt service from our team at Aston Imperial Bekasi Hotel & Conference Center. However, we apologize for any inconvenience caused by the shared parking area with the shopping mall and the surrounding environment that made you feel uncomfortable. We understand that convenient access and the hotel's surroundings are an important part of the guest experience. We greatly appreciate your feedback and will forward it to the relevant departments to be used in our evaluation process to improve the cleanliness, comfort, and quality of access areas for all guests. Thank you for your trust and feedback. We hope to welcome you back again in the future with an even better experience. Sincerely, Felix Younarvanto, Front Office Manager

Dear Mr. Incik R.A.P, Aston Imperial Bekasi Hotel & Conference Center would like to express our gratitude for your review and feedback. We are delighted to hear that the cleanliness of your room and the completeness of the amenities at Aston Imperial Bekasi Hotel & Conference Center provided you with a comfortable stay. However, we apologize for the inconvenience you experienced regarding the long wait for the elevator and the issue with your room key card. We greatly appreciate this feedback and will forward it to the relevant team for evaluation and improvement to enhance guest comfort in the future. Thank you for your interest and trust. We hope to welcome you back again with an even better experience next time. Sincerely, Felix Younarvanto, Front Office Manager

Dear Mr./Ms. H*a, This is a general message from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your review and feedback. We greatly appreciate your comments and apologize for any inconvenience you experienced regarding the cleanliness of your room. The dusty desk and the presence of ants did not meet our expected hygiene standards. We also apologize for the air conditioning's slow response time to reach a comfortable temperature. We will follow up on this feedback with our housekeeping and maintenance teams to assess and improve the situation to prevent such incidents from happening again. On the other hand, we are pleased to know that the excellent location of the Aston Imperial Bekasi Hotel & Conference Center and the food from our restaurant provided a positive experience for you. Thank you for your attention and valuable feedback. We look forward to welcoming you back for an even better and more comfortable stay in the future. Sincerely, Felix Younarvanto, Front Office Manager

Dear Mr. Erwin M, Sincerely, Aston Imperial Bekasi & Conference Centre. Thank you for your review and feedback. We are pleased to hear that the Aston Imperial Bekasi & Conference Centre's excellent location facilitated your stay. However, we apologize for the inconvenience you experienced during breakfast, particularly the unavailability of some menu items at 7:00 AM. We greatly appreciate this feedback and will forward it to our Food and Beverage team for consideration in improving menu availability from the start of breakfast service. Thank you for your attention and constructive suggestions. We hope to provide a better experience on your next visit. Sincerely, Felix Younarvanto, Front Office Manager

Dear Mr. R*y, Sincerely yours from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your excellent review. We are delighted to hear that the rooms at Aston Imperial Bekasi Hotel & Conference Center were comfortable, clean, and spacious for a standard size. Your compliments motivate us to maintain the highest quality facilities and services for all our guests. We look forward to welcoming you again in the future. Sincerely, Felix Younarvanto, Front Office Manager

Dear Mr. Dwi M, Greeting from Aston Imperial Bekasi Hotel & Conference Center… Thank you for sharing your feedback and for choosing to stay at Aston Imperial Bekasi Hotel & Conference Center. We are delighted to know that you had a pleasant overall experience, enjoyed the room's ambiance for a good night's rest, and appreciated the variety of breakfast selections available. At the same time, we sincerely apologize for the cleanliness issue you encountered, particularly regarding the bathroom odor. This is certainly not the standard we strive to maintain, and your feedback will be shared with our Housekeeping team for immediate attention and improvement. We also appreciate your honest comment about the Oum Ali. Feedback like yours helps us continuously refine our culinary offerings and enhance the dining experience for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Warm Regards, Felix Yunarwanto Front Office Manager

Dear Ms. N*a, Greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your warm and lovely review. We are delighted to hear that the friendliness of our staff, especially the pool attendants, made you and your family feel safe and comfortable while using our facilities. We will pass on our thanks to the relevant parties to show our appreciation for their dedication. We are also pleased to hear that the spacious, clean, and comfortable rooms, as well as the varied and delicious breakfast, made your stay at Aston Imperial Bekasi Hotel & Conference Center a memorable one. Thank you for your feedback. We hope to welcome you back on your next visit. Sincerely, Felix Younarvanto, Front Office Manager

Dear our Valuable Guest, Greeting from Aston Imperial Bekasi Hotel & Conference Center… Thank you for your wonderful review. We are truly delighted to know that you enjoyed the excellent variety of our breakfast offerings, including the cotton candy and ice cream stations, as well as the cold cuts, cheese selection, and sweet corner at Aston Imperial Bekasi Hotel & Conference Center. We are also pleased to hear that you found the room clean and our staff attentive and welcoming. Your kind words and appreciation mean a great deal to our team and motivate us to continue delivering memorable experiences for all our guests. Thank you for your support and encouragement. We look forward to welcoming you back for another enjoyable stay. Warm Regards, Felix Yunarwanto Front Office Manager

Dear Ms./Mrs. W*y, Sincerely yours, Aston Imperial Bekasi Hotel & Conference Center. Thank you for your wonderful review. We are delighted to hear that our friendly staff and excellent location in the heart of Bekasi provided you with comfort and satisfaction during your stay. Your compliments motivate us to continue providing the best service to all our guests. We look forward to welcoming you again in the future. Sincerely, Felix Younarvanto, Front Office Manager

Dear Valued Guest, Thank you for your review and feedback. Thank you for your wonderful review. We are delighted to know that the friendly staff, excellent service, and convenient location of the Aston Imperial Bekasi & Conference Centre provided you with a memorable experience. Your compliments encourage us to continue striving to provide the best service and comfort to all our guests. We look forward to welcoming you again in the future. Sincerely, Felix Younarvanto, Front Office Manager

Dear Ms./Mrs. H*o, Thank you for your review and feedback. We apologize if your dining experience at the Aston Imperial Bekasi Hotel & Conference Center did not meet your expectations, particularly regarding the food not being hot enough and the taste not being as good as at other Aston hotels. We greatly appreciate this feedback and will forward it to our Food and Beverage team for evaluation and improvement in both the quality, presentation, and consistency of the taste of the food we serve. Thank you for taking the time to provide such valuable feedback. We hope to serve you better in the future. Sincerely, Felix Yunarwanto, Front Office Manager

Dear Mr/Mrs L***a, Greeting from Aston Imperial Bekasi Hotel & Conference Center… Thank you for your wonderful review. We are delighted to know that you had an enjoyable stay at Aston Imperial Bekasi Hotel & Conference Center. It is great to hear that you experienced a smooth check-in process, friendly service from our staff, a clean and comfortable Family Room, and a satisfying breakfast. We are especially pleased that we could be part of your birthday celebration and that the birthday treats added a special touch to your stay. Creating memorable moments for our guests is always our pleasure. Thank you for choosing to celebrate your special day with us. We look forward to welcoming you and your family back for another memorable stay.. Warm Regards, Felix Yunarwanto Front Office Manager

Dear Mr./Ms. Harmonigan T., Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your review and feedback. We are delighted to hear that your overall experience at Aston Imperial Bekasi Hotel & Conference Center was quite satisfactory, especially regarding the cleanliness and comfort of the spacious room. However, we apologize if the quality and taste of the food we served did not meet your expectations. This feedback is very valuable to us, and we will share it with our food and beverage team to use as feedback in evaluating and improving the quality, variety, and taste of the food we serve in the future. Thank you for your interest and trust. We hope to welcome you back again next time with a better experience. Sincerely, Felix Younarvanto, Front Office Manager

Dear Mr./Ms. Danang S, Sincerely yours from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your excellent review. We are delighted to hear that our staff at Aston Imperial Bekasi Hotel & Conference Center provided friendly and prompt service to you in all your needs during your stay. We will pass on our gratitude to the entire team as an inspiration to continue providing the best service to all our guests. We hope to welcome you again in the future. Sincerely, Felix Younarvanto, Front Office Manager

Dear Mr. Hakal Y, Sincerely, Aston Imperial Bekasi & Conference Centre. Thank you for your review and feedback. We apologize for any inconvenience you experienced regarding the Wi-Fi quality and the lack of responsiveness from staff in assisting with luggage at the Aston Imperial Bekasi & Conference Centre. This feedback is very important to us, and we will use it in our evaluation process with the relevant team to improve the quality of service and guest comfort in the future. Thank you for your attention. We hope to have the opportunity to provide you with a better experience on your next visit. Sincerely, Felix Younarvanto, Front Office Manager.

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi & Conference Centre. Thank you for your excellent and comprehensive review. We are delighted to hear that the Aston Imperial Bekasi & Conference Centre's excellent location, reasonable prices, and diverse breakfast menu provided you with a memorable experience. We are also pleased to hear that the in-room amenities, including the mini-fridge, added to your comfort during your stay. This compliment encourages us to continue striving to maintain the highest quality service and facilities for all our guests. We look forward to welcoming you again in the future. Sincerely, Felix Younarvanto, Front Office Manager

Dear Mr./Ms. A*i, Warm regards from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your wonderful review. We are delighted to hear that your stay at Aston Imperial Bekasi Hotel & Conference Center has always been pleasant, with spacious, clean rooms and a family-friendly atmosphere. Your compliments motivate us to continue striving to provide the best service and comfort to all our guests and their families. We look forward to welcoming you again in the future. Sincerely, Felix Younarvanto, Front Office Manager

Dear Mr./Ms. N*h, Sincerely yours from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your excellent review. We are delighted to hear that the friendliness of our staff and the comfort of the rooms at Aston Imperial Bekasi Hotel & Conference Center provided you with a memorable experience. This compliment encourages us to continue striving to maintain the highest quality of service and comfort for all our guests. We look forward to welcoming you again in the future. Sincerely, Felix Younarvanto, Front Office Manager

Dear N*h, Greetings. This is Aston Imperial Bekathy Hotel & Conference Centre. Thank you very much for your valuable feedback. We sincerely apologize for the inconvenience you experienced during your stay in Room 810 at Aston Imperial Bekathy Hotel & Conference Centre, particularly the malfunctioning bathroom fan, the splashed dirt, and the inadequate cleanliness of the room. These issues contradict our hotel's commitment to providing all guests with a clean and comfortable space. We have forwarded your comments to our cleaning and technical staff, and we will conduct a thorough inspection and repair to prevent similar problems from recurring. We sincerely apologize for the inconvenience and hope that you will be more satisfied with your next stay. Thank you. Front Desk Manager Felix Yunalwant

Dear Mr./Ms. Y*A, Warm regards from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your wonderful review. We are delighted to hear that the friendliness and courtesy of our staff, the varied and delicious breakfast menu, and the cleanliness and comfort of the rooms and bathrooms at Aston Imperial Bekasi Hotel & Conference Center provided you with a memorable experience. This compliment encourages us to continue striving to maintain the highest quality of service and facilities for all our guests. We look forward to welcoming you again. Sincerely, Felix Younarvanto, Front Office Manager