Swiss-Belinn Kemayoran

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Overall Ratings & Reviews Swiss-Belinn Kemayoran

Traveloka (4,718)
Other sources (121)
8.5
Very Good
From 4,718 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Swiss-Belinn Kemayoran
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Staff Friendliness (151)
Bedroom (141)
Bathroom (130)
Ambiance (125)
Room Space (120)
Hotel Area (118)
Accessibility (114)
Surroundings (103)
Taste (101)
Distance to City Center (100)
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Traveller Reviews Swiss-Belinn Kemayoran

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40
Customer reviews
Zoltan D.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 day(s) ago
Nice to stay here. We will come back next time during the exhibition.
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Melinda S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Comfortable room, easy access, friendly service, comfortable room, recommended.
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1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at the Swiss-Belinn, the comfortable journey, and the friendly service from our team. Your feedback means a lot to us and motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you back to the Swiss-Belinn again. Sincerely, Swiss-Belinn Kemayoran
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Titip M. N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The rooms are clean and smell good. Although it's a bit far from Jiexpo, they provide a shuttle service. The food is also delicious. Highly recommended for anyone planning a visit to Jiexpo.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Thank you very much for your review and feedback! We are delighted to hear that you were satisfied with the cleanliness and fragrance of your room and enjoyed the meals we served. We are also pleased that the shuttle service to JIExpo made your trip more convenient. We appreciate your feedback and will do our best to continue providing the best service. We look forward to welcoming you again in the future! Sincerely, Swiss-Belinn Kemayoran
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Franky T. T. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Loved staying here. Friendly, there is also a shuttle to JIEXPO.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay at our hotel and were satisfied with the friendly service we provided. We are glad that our shuttle service to JIEXPO made your visit more convenient. Thank you for your trust, and we hope to welcome you back again soon. Sincerely, Swiss-Belinn Kemayoran
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Paulus
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Pleasant, good cleanliness, there is a check and confirmation of the facilities provided by the hotel.
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Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us and were satisfied with the cleanliness and attention to detail we provided to ensure your amenities met your needs. We look forward to welcoming you back in the future. Sincerely, Swiss-Belinn Kemayoran
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BORISLAV B.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Initially, our check-in started in the most horrible way. I was given a room that was not in use and was probably in emergency mode. When I entered the room, it was hotter than the Jakarta heat outside. The staff had not even thought to turn on the room's cooling system considering the advance reservation I had. It was unbearably hot and impossible to stay in the hotel room, which was cooled by a small air conditioner. The mini-bar fridge did not work, for the simple reason that the temperature knob was broken. I asked to wash my hands in the bathroom sink, which turned out to be clogged and the water would not drain. After a very nervous objection from my side at the reception, the staff immediately made the right decision and I was moved to a higher class suite from the room I had paid for a three-day stay. I received a written apology and a compliment with a fruit platter, for which I heartily congratulate the hotel management for the right decision to solve the problem, for which I thank them. I have visited the chain of hotels in other places in Indonesia and I know that everything is impeccable in principle, so I was very surprised at my initial check-in to a room with many problems. The food in the restaurant is delicious and the service is good.
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Accommodation's Reply
07 Sep 2026
Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We truly appreciate you bringing this matter to our attention, as your comments are very valuable in helping us improve our services. Please rest assured that we have taken note of your feedback and will continue to enhance our standards to ensure a better experience for all our guests in the future. We sincerely appreciate your understanding and thank you for your kind words regarding our team, restaurant, and service. We look forward to welcoming you back to Swiss-Belinn Hotel and providing you with a more enjoyable stay. Warm regards, Swiss-Belinn Kemayoran
B***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Everything's fine. There's no crib or baby chair available in the room yet. The hot water is only barely warm.
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Accommodation's Reply
28 Aug 2026
Dear Valued Guest, Thank you very much for taking the time to share your stay with us. We are delighted to hear that everything went smoothly overall. We apologize for any inconvenience regarding the availability of baby cots and high chairs, as well as the hot water temperature not meeting your expectations. Your feedback is very important to us, and we will share it with the relevant team to evaluate and improve our facilities and services. We hope that on your next stay, we will be able to provide you and your family with an even more comfortable and memorable experience. We look forward to welcoming you back to our hotel again. 😊 Sincerely, Swiss-Belinn Kemayoran
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A***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Staying here because of the toys exhibition at PRJ. At first, we were concerned because the hotel is not within walking distance to the exhibition center, but luckily Swiss Belinn Kemayoran provides a free shuttle from and to the place.
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Accommodation's Reply
28 Aug 2026
Dear valued customer, thank you very much for your valuable feedback. We are pleased that our team was able to resolve the issue quickly. Your satisfaction and comfort are always our top priority. We will strive to provide you with even better service on your next visit. Thank you again. Sincerely, Kemayoran, Wyss-Bellin
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Staff respond quickly to complaints.
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Accommodation's Reply
28 Aug 2026
Dear Valued Guest, Thank you very much for your kind words! We are delighted to know that our team was able to respond to your complaint promptly. Your satisfaction and comfort are our top priority. We look forward to welcoming you back again on your next visit and providing you with the best service. Sincerely, Swiss-Belinn Kemayoran
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff was friendly, spacious room, and the location is strategic!
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Accommodation's Reply
28 Aug 2026
Dear Guest, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our friendly service, spacious rooms, and strategic location. Your kind words mean a lot to our team and motivate us to continue providing a comfortable and pleasant experience for every guest. We look forward to welcoming you back for another enjoyable stay! Warm regards, Swiss-Belinn Kemayoran
Lioe H. D.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
It's close and can be delivered to Jiexpo Kemayoran. That's a great and enjoyable service. 👍
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Swissôtel-Belinn Kemayoran. We are delighted to hear that our convenient location near JIExpo Kemayoran and our shuttle service were beneficial to you. We are pleased that this service made your journey more comfortable and enjoyable. Thank you for your appreciation and trust. We look forward to welcoming you back to Swissôtel-Belinn Kemayoran on your next visit. Sincerely, Swissôtel-Belinn Kemayoran
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B***u
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Good service, nice meal, just thin walls and doors. I can clearly hear someone passing my room.
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Accommodation's Reply
28 Aug 2026
Dear Guest, Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed our good service and meals. We sincerely apologize for the inconvenience caused by the noise from the hallway and the sound insulation of the room. We understand how this could affect your comfort and overall stay. Your feedback has been shared with our team for further evaluation and improvement. We truly appreciate your kind comments as well as your constructive feedback, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay on your next visit. Warm regards, Swiss-Belinn Kemayoran
pratiwi
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The view is great, the service is also really good.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay at Swiss-Belinn Kemayoran. We are delighted to hear that you enjoyed the views and were satisfied with the service from our team. Your compliments motivate us to continue providing the best possible service to all our guests. We hope to welcome you back to Swiss-Belinn Kemayoran for another memorable stay. Sincerely, Swiss-Belinn Kemayoran
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S***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Delicious food... there is gudeg krecek.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Thank you for sharing your experience staying at the Swiss-Belinn Kemayoran. We are delighted to hear that you enjoyed our food, especially our popular Gudek Krešek. We strive to offer a delicious and diverse menu to provide every guest with a memorable dining experience. We look forward to welcoming you back to the Swiss-Belinn Kemayoran. Sincerely, Swiss-Belinn Kemayoran
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Always love staying at Swiss-Belhotel; the next event will be staying there.
3 people find it helpful
Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Thank you so much for your wonderful feedback and for always choosing Swiss-Belinn Kemayoran for your stays. We are delighted to know that you always enjoy staying with us and that you are planning to return for your next event. Your continued trust and support mean a lot to our entire team. We look forward to welcoming you back and making your next stay just as comfortable and enjoyable! Warm regards, Swiss-Belinn Kemayoran
S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Friendly and responsive, clean and fast.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay at Swiss-Belinn Kemayoran. We are delighted to hear that you were satisfied with our friendly and attentive service, as well as the cleanliness and prompt service. Your compliments encourage our entire team to continue striving to provide the best possible service to all our guests. Thank you for your trust. We hope to welcome you back to Swiss-Belinn Kemayoran again for another memorable stay. Sincerely, Swiss-Belinn Kemayoran
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Listiyarta S. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
So far so good. I'll stay here again in the future. The location is good and close to everything. The food at the restaurant is delicious and better than not being fed at all.
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1 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had an enjoyable stay with us and that you plan to return in the future. It is great to hear that you found our location convenient, with easy access to many destinations, and that you enjoyed the food served at our restaurant. Your kind words truly encourage our team to continue providing the best possible service and hospitality to all our guests. We sincerely appreciate your support and look forward to welcoming you back to Swiss-Belinn Kemayoran for another memorable stay. Warm regards, Swiss-Belinn Kemayoran
Dwi K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice stay here, and comfortable.
1 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Valued Guest, Thank you for your kind review and for choosing to stay at Swiss-Belinn Kemayoran. We are delighted to know that you had a nice and comfortable stay with us. Your positive feedback means a lot to our team and encourages us to continue providing the best hospitality to all our guests. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Swiss-Belinn Kemayoran
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very comfortable, clean. Fast check-in. Love it. Affordable price.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Swiss-Belinn Kemayoran. We are delighted that you enjoyed your stay and were impressed with the cleanliness of the hotel, the quick check-in process, and the value we offered. Your satisfaction is our greatest motivation to continue providing the best service and experience to all our guests. Thank you for your trust. We hope to welcome you back to Swiss-Belinn Kemayoran in the future. Sincerely, Swiss-Belinn Kemayoran
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Petrus S. N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff provided excellent service.
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1 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay at Swiss-Belinn Kemayoran. We are delighted that you were impressed with our service. Your compliments encourage our entire team to continue striving to provide friendly and excellent service to all our guests. Thank you for your trust. We hope to welcome you back soon for an even better stay. Sincerely, Swiss-Belinn Kemayoran
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Number of reviews per page
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