Overall Ratings & Reviews Holiday Inn Express Pachuca by IHG

My grand daughter enjoyed the pool

Todo bien.

Wonderful place to stay.

The staffs are very friendly and provided great service. The only issue we had, we had a bed sheet with yellow stains, even though the sheets were washed but do not find it comfortable sleeping on a sheet with yellow stains. But the front desk was very nice and gave us a clean sheet to put on top of it since it was very late at night and there were no cleaning crew. I believe the management should tell the cleaning crew not to use sheets or towels with stains, just toss them out. They also need to improve the breakfast.

This is a very nice hotel in Pachuca, close to shopping and restaurants.

Bed and pillows were so comfy! The room was nice and big!

All about

Clean warm pool

cleanliness

Service was great, the hotel is clean.

Nice and great location

cable did not work, no wash cloths in the bathroom.

i booked a king size bed by mistake and paid for the room in advance, then booked a double bed to replace the king size bedroom but hotel would not honor the cancelation of the king size bedroom even though i booked a double bedroom instead. hotel made me pay for both rooms, do not pay for any hotel in advance, the cancelation policy is different than when you pay at the hotel.

Staff was really nice

This is an outdated property. Not in line with comparables in the area.

Bad installations and breakfasts is terrible. Old building

Very nice !

Was very clean; food excellent; good costumer service 100 porcent

All perfect

Good price, friendly and helpful staff. Clean and well maintained!