Istana Nelayan Hotel & Convention Powered by Archipelago
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Overall Ratings & Reviews Istana Nelayan Hotel & Convention Powered by Archipelago
Traveloka (3,173)
Other sources (5)
8.5
Very Good
From 3,173 reviews
Provided by travellers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.3
Location
8.5
Service and Facilites
8.5
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Accessibility (23)
Ambiance (22)
Staff Friendliness (21)
Bedroom (20)
Taste (19)
Hotel Area (18)
Distance to City Center (16)
Room Space (16)
Bathroom (15)
Family Friendly (14)
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Traveller Reviews Istana Nelayan Hotel & Convention Powered by Archipelago
Number of reviews per page
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40
Customer reviews
U***n
Staycation
8.0
/10
Reviewed 3 day(s) ago
The water in the bathroom was very hot, so I didn't take a shower from check-in to check-out. The staff's response was very slow. I've reported my complaint three times, but there's still no response until check-out.
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A***o
Staycation
10.0
/10
Reviewed 7 day(s) ago
Service ok. Food ok. Overall good.
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RK
Ratih K. K.
Staycation
9.7
/10
Reviewed 2 week(s) ago
3 star hotel but feels like 5 star hotel, very satisfied sleeping in this hotel 😍
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R***y
Business
9.7
/10
Reviewed 5 week(s) ago
The service is great, Mr. Heru
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C***a
Staycation
8.5
/10
Reviewed 5 week(s) ago
Affordable price, clean hotel, spacious and clean rooms, bathroom and room amenities are quite complete, the food is delicious.
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D***n
Staycation
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was really cool, they suddenly said that it was my adoptive mother's birthday, they immediately made mirror art and gave me a cake the next day.
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Verified Traveler
10.0
/10
Reviewed 7 week(s) ago
This is my second stay at this hotel, as I happened to be attending a business meeting. The hotel's ambiance, staff, and rooms are highly recommended for anyone looking to stay at the Istana Nelayan Hotel. Thank you 😁🙏🏼
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1 people find it helpful
Accommodation's Reply
08 Oct 2025
Dear Guest, Thank you for choosing Istana Nelayan Hotel & Convention for the second time and for taking the time to share your experience. We are delighted to learn that the hotel's ambiance, staff service, and room comfort have left a positive impression. Your review motivates us to continue providing the best service. We look forward to your next visit to Istana Nelayan Hotel & Convention. Warm regards, Istana Nelayan Hotel & Convention Management
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D***I
10.0
/10
Reviewed 10 week(s) ago
It was fun... I'll come back and stay there again sometime.
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1 people find it helpful
Accommodation's Reply
08 Oct 2025
Dear Sir/Madam, Thank you for your positive review. We are delighted to hear that you had a pleasant stay. We look forward to welcoming you back to Istana Nelayan Hotel & Convention on your next visit. Warm regards, Istana Nelayan Hotel & Convention Management
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mr
miftah r.
8.5
/10
Reviewed 11 week(s) ago
Mantul recommended, comfortable and clean hotel.
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Accommodation's Reply
08 Oct 2025
Dear Mr./Ms. Miftah R, Thank you for your review and recommendation. We are very pleased to know that you found our hotel comfortable and satisfied with its cleanliness. We hope to welcome you back to Istana Nelayan Hotel & Convention on your next visit. Warm regards, Istana Nelayan Hotel & Convention Management
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I***n
Business
10.0
/10
Reviewed 12 week(s) ago
The facilities are comfortable, the rooms are really nice, and the breakfast is delicious. The staff is kind and friendly.
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Muhammad m. m.
Transit
10.0
/10
Reviewed 13 week(s) ago
The staff there are very friendly and nice
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2 people find it helpful
mm
mahesa m.
8.4
/10
Reviewed 18 week(s) ago
This hotel has improved quite a bit compared to its previous stay.
I stayed here again today, but the food was lacking in flavor. The variety was okay, but I found the corn to be sour, the white rice dry, and the check-in process was slow. Everything was fine in my previous stays.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. Mahesa M, Thank you for choosing Istana Nelayan Hotel & Convention as your accommodation and for taking the time to leave a review. We are pleased to hear that you have noticed improvements in our hotel compared to before. We apologize for the unpleasant experience regarding the quality of the food during your last visit. Your feedback regarding the less than fresh taste of the corn and the dry white rice is greatly appreciated, and we will immediately follow up with the kitchen team to improve quality and better control in the future. Feedback like this is very important for us to continue improving our service. We look forward to welcoming you back and providing a more satisfying experience in the future. Sincerely, Istana Nelayan Management
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S
Susriyanti
10.0
/10
Reviewed 18 week(s) ago
The staff is very friendly, the rooms are clean, the food is delicious
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Accommodation's Reply
24 Jul 2025
Dear Ms. Susriyanti, Thank you very much for your positive review! We are very happy to know that you had a pleasant experience with the friendliness of our staff, the cleanliness of the room, and the taste of the food we served. Your feedback is a great motivation for our team to continue providing the best service. We look forward to welcoming you back on your next visit. Warm regards, [Management of Istana Nelayan Hotel & Convention]
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EM
Eli M.
Staycation
8.5
/10
Reviewed 20 week(s) ago
Comfortable, friendly staff... Thank you
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R***y
10.0
/10
Reviewed 26 week(s) ago
Comfortable hotel in Tangerang area, clean rooms, delicious food, friendly service.
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1 people find it helpful
A***i
Staycation
8.5
/10
Reviewed 26 week(s) ago
The business room is comfortable as usual, but since the renovation, there is only 1 towel available, I have requested it to the FO but it has not been delivered until morning. Without being asked again by hotel guests, the FO must update with guest requests. The breakfast menu could be more varied. My husband's favorite place for a shortcation to relieve fatigue after being busy at the office. Thank you
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1 people find it helpful
NK
NOVI K.
10.0
/10
Reviewed 27 week(s) ago
Cool, hopefully after the star goes up it won't be expensive.
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l
liswati
10.0
/10
Reviewed 28 week(s) ago
I have always liked staying here, it is so comfortable and quiet.
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2 people find it helpful
A***a
Business
8.2
/10
Reviewed 29 week(s) ago
Staff phone calls are never answered
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H***i
8.5
/10
Reviewed 31 week(s) ago
The hotel staff was very friendly upon check in.
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2 people find it helpful
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