Everything about our stay was amazing, from the staff, room, amenities. The only one thing I had a problem with is we ate at the restaurant every day and continuously ordered the same menu items but the quantity wasn’t consistent. On one particular dinner experience my son literally only had 2 broccoli crowns and 3 carrot slices for his mixed vegetables with his salmon but the other two nights the same meal came with 5 broccoli crowns, tons of carrots and sliced onions. But I didn’t complain at the time because the flavor was very delicious and staff was amazing. Also I know they’re thinking about doing away with sofa beds but I really wish they would reconsider because that was truly the deciding factor in my decision to stay there. Thanks

We stayed here previously and staff was amazing, this time not at all. The stays were literally just 5 days apart and this staff was downright rude at best. We had to check in late (around 930pm) because we had been on a tour through the artic circle that lasted all day Whomever checked us in was irritated that she had to help us because the other girl (who had helped us in the previous stay) was busy with another guest. We had told her that when we left previously that we would need a later check out, (as told to us by the other clerk just a few days prior that it wouldn't be any problem because they had very few rooms booked this time of year)

wonderful staff, on site restaurant only avaliable for dinner but great selections.

This hotel was close and walking distance to the grocery store and coffee shops. The rooms were dated, adequate, spacious but dirty. At least 2 inches of dust around all the baseboards- seemingly only cleaned where a vacuum could reach. Full kitchen was a plus but when we went to take a shower the drains were clogged. On our first night of three at Sophie Station the front desk staff (I don’t remember the ladies name) acted like she was annoyed when we checked in. She gave us the complete feeling we were interrupting her “cell phone” time. She didn’t greet us when we got to the front desk and never did smile once. Disappointing .

Great, large apartment style room

Great location and the room was everything we needed for a comfortable stay. Would definitely recommend!!

The room was clean but no maid service for at least a four day stay. The temperature in the room was extremely difficult to control—- very, very warm and only one a/c in the bedroom. Sitting room was uncomfortably warm. Granted the weather was warm outside, but there was little ventilation possibilities.

Hotel was everything you could ask for. The suites were wonderful

I’m so torn on this review. I called the hotel for their free shuttle service and asked if we could be picked up at the airport and was met with a heavy sigh and “uhhh, maybe. Hold on.” I was nervous that they wouldn’t get us based on the annoyed tone. They did send the shuttle and the driver was great. When we got there I asked if early check-in was possible and the same girl from the phone smirked and said “probably not.” She then said it would be $54 to check in early. This policy is not her fault, but she wasn’t friendly either. I realize nobody is guaranteed free or early check-in, but I have never come across a hotel that wouldn’t just let you check in before 4pm when the room was ready. Which it was. But only for a cost? The room itself was $386/night, which I think is on the high end and not amazing considering the dated nature. One bed was comfortable and one bed felt like a 900lb man was jumping on it for a year (room 147 bed by the bathroom - try it you’ll see). Pillows were great. It was truly super clean. All of the other staff during our stay were lovely. The lounge was tasty, but only had one server for the whole place, so it took us 1.5 hours to get drinks and a few appetizers, but that wasn’t her fault. So I’m torn. 95 % great humans and really great things about the hotel, but also way too overpriced for the brown decor of the 80’s, an unfriendly start, and that bed! It’s also in a not charming area between grocery stores. Convenient yet unappealing.

We always enjoy staying at Sophie’s station. The home like rooms are perfect for our family.

Friendly staff and good food.

Overall a nice place to stay. Was curious about no door on the bathroom... Would stay again tho.

Always stay here

Loved it

Great stay.

Spacious room. Good facilities

Hotel is very cozy, comfortable , clean.

It was awesome!

Gotta love -10 degrees. Nice shuttle driver.

Our flight was changed to a redeye. Attempted to check in at noon so my wife and I could rest prior to a redeye flight and was informed it would be an extra charge to check in early. No exceptions. The hotel staff is certainly not accommodating. Attempted to cancel and book another hotel but because of hotel.com’s cancellation policy was unable to do so. Room dated but clean.