Long story short. One staff member with curly hair was rude and judgemental due to us being two young lads. We were asked to leave reception on the first day due to me slightly laying down on one of the sofas while we waited to go to the airport. We were asked by her to go outside, yet 2 females,( doing the exact same thing) were not asked to moved. However, totally left to themselves and not bothered at all. I have never ever gone out of my way to make a review but she really did make us feel uncomfortable. Other than this the hotel was decent with decent pool and room with big balcony. No air con for some reason, yet a ceiling fan was present. Nice bakery within hotel. Positioned at other side of the motorway and a lot of uphill walking back to the hotel, scooters had to be used everyday due to this.

Room was clean and staff excellent, friendly and always super helpful.

Rooms, pool and staff were excellent. Loved our stay here.

The room was great. Good kitchen and facilities. Great views from the balcony. Would definitely stay again.

Clean room. Staff very friendly. Apart from hill going into town. Resort perfect.

We visited this hotel last year and had a FANTASTIC time, room was lovely with a great view, etc. We decided to stay again as we had such a lovely time previously. This year was the complete opposite, we entered the room, the oven was on with the door wide open? Weird start. The duvet cover had been put on top of the duvet rather than covering it. Ended up making our own bed. The floors were FILTHY. The bedding had clearly not been actually changed as there was dirt, stray hairs and who knows what else in the bed. The only thing I expect from a hotel is walls & clean bedding. It's the bare minimum. We put the card outside for housekeeping to please clean. Came back to it being turned around to Do Not Disturb and the room clearly untouched. Gave up at this point. The staff at reception were lovely, very welcoming and accomdating. The pool staff are very chill, not friendly, not rude. Just chill. No complaints :) The room had a beach facing balcony and the overall property is very nice My recommendation would be to get a new housekeeping team as it is the only thing holding back the hotel. Also, there were weird stains on the floor. See photo. It was partially hidden but just added to the whole vibe of filth. Not impressed.

Great Apartments, clean & modern, not too far from all the hustle and bustle however is on top of quite a steep hill, we just hired e-scooters for the week and was fine but would definitely stay again, did t try the hotel food other than the toasties at the pool so couldn’t comment on the food but the toasties were great! Top tip get your drinks from supermarket at the hotel pool bar more than triple the shop

Good stay very clean apartment lovely view and very spacious

Average. Overpriced for a single traveller. No hand soap provided. Very poor quality toilet paper. Shower not great either. Unpleasant check in

We loved the wibe and place! Downfall was bed it was broken, loud and sleeping like on scout beds. My back was in agony! Otherwise it was perfect stay

Very easy check in with very nice receptionist. Excellent restaurant and friendly bar staff

Outstanding hotel with amazing staff

Nice apartment doacious and has most things you need in a self catering apartment...bathroom wasnt great the gloor round the edges was mouldy and we had cockriaches coming out the floor at the corners, also spotted a few rats of an evening around the complex where food was thrown down by people for pidgeons, the staff on reception were gelpful foundvthe cleaning sraff a little abrupt and not so friendly, didnt ear at the resturant so cant comment, entertainment was awful and not something on every night, wouldnt stay here again and a little out the way of the main areas for us andd the steep climb each day was too much.

The staff were amazing, friendly,helpful and they sorted any issues straight away. There were always cleaners around throughout the day. The housekeeping was brilliant. The view's were beautiful. The only downside for us as a family is the hotel is up a steep hill. Its withing 25 minute walking distance to Fabàbe beach and then into other areas which is a decent walk. But we would have preferred to be closer to the main areas if Costa Adeje etc. The food choice was very limited so we ate out most days. We would definitely come back but for a long weekend to relax.

I meant to stay at the Sunset Harbour Club with friends but accidentally booked the wrong place. Luckily this was only a 15 minute walk from there. I found the room excellent and staff friendly and helpful. I can't comment on the facilities as I was meeting friends elsewhere each day so didn't really use them, but what I saw looked good. Lots of things going on if staying on site. Would recommend.

Hotel was lovely, great location maling it quiet, great views 👌 only issue was no aircon and this is something that is 100% needed.

The good: - Staff are really nice, especially in the restaurant and bar - Pool not too busy, easy to get a sun bed - Rooms are a good size with a huge balcony - Food was okay, nothing too exciting - Santi in the shop was always smiling and happy The bad: - Rooms are aging and are showing signs of significant wear - No aircon - Electricity in the room kept resetting during the night, up to 6 times in one night, which results in the lights turning on and the fans turning off. This was a terrible experience, totally broke our sleep - Tiles around the pool were super slippery, we saw 2 people fall and get badly hurt - Entertainment was meh, the staff really tried but due to the small size of the complex, it was the end of the barrel when it came to the acts - Cleaning service didn’t touch the bed sheets for up to a week and we had to ask for extra towels on multiple occasions - Bins being collected at 2am kept waking us - Don’t park at the front of the hotel, about 20 cars got tickets on our last day and it’s a nightmare to pay the fine

The hill up to the resort is a little steep - but the views are worth it ! We checked in speedily, had a great room, views SPECTACULAR from the balcony and property, the grounds are really well laid out as is the pool area. There is always something happening with the Animation team and subtly .. Rooms very nice and were spotless, WiFi was a little patch at times. Great stay - highly recommend.

Wouldnt recommend this place at all. Staff are so rude and abrupt. Not child or pram friendly. Doesnt have half the facilities they state on their website. Pool chlorine and PH levels are extremely high and caused sever rashes to all children. No entertainment at all. No kitchen or food services. Kids arnt allowes to play in the pool or have any pool toys. Life gaurd sits on his phone with back to all the pool. We witness 2 accidents at the resort not 1 member of staff came over to help or support. The apartments are completely standard and not really liveable. There is no air con you will just be provided with q desk fan which does not work. There is no WIFI at all it doesnt connect or work. There are broken tiles all around the pool. There are doors that are smashes in, moul and dirt inside the rooms. There isnt an ounce of atmosphere in the resort at all. The staff really are so rude it is uncomfortable. I would avoid at all costs. We traveled as a group of 13 people with 7 children.

Excellent stay, friendly people