Best Western Plus Victoria Inn & Suites

Explore Best Western Plus Victoria Inn & Suites
8.2
Very Good
From 351 reviews
Cleanliness

8.4

Room Comfort

8.4

Location

7.0

Service and Facilites

8.6

Traveller Reviews Best Western Plus Victoria Inn & Suites

Number of reviews per page
20
40
Top reviews
Velma
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We stayed here last weekend and loved our third floor room. This time we were in 107 and only problem was bathroom area. The door only opened a fourth of the way, it would not stay closed either. The bath body wash was empty also. The clerk made it seem like the hotel only provides the minimum required. The least required should have been a functional bathroom door. The room was clean and the fridge is nice and cold. 107 should not be rented till bathroom door is fixed. Otherwise, we have never had a bad experience staying here.
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Velma
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We always enjoy our stay here.
Dave
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

everything was great.
Claudia
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I always stay here and I love the customer service. Always friendly and helpful.
Gary
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

All was good
Sharon
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It was clean. The anemities dhould be checked each time the room is clean, especially when there is s late check-in
JAMES
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Property is showing signs of neglect and poor maintenance
David
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Visited family member in Victoria. This was perfect location for our activities. Staff is courteous, friendly and professional. Stayed 5 nights, our room was checked each day. Breakfast was good, nice pool, bed comfortable.
Arnez
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

My family stayed at this location a few times and this property meets expectations for the price we pay.
Deborah
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The stay was nice. Carpet needs replacing and bathroom wasnt swept.
Amy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

This Hotel was very nice, bed was a little too used, but they took really good care of us
john
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Staff was very accommodating we arrived early and they allowed us to check early. Really helped us out. Thank yall.
Judy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The conditioner dispenser was empty and I requested for more. Housekeeping came by but the very next day it was out again. So I’m not sure what the issue was but there wasn’t any conditioner in there that I was able to use once again. Other than that my stay was fine.
Griselda
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Check in was quick, but the hallway leading to the room smell like fresh cigarettes. When I went into the room smell was gone but it didn’t seem as clean since I could see dirt, hair strands and foot prints in the restroom. Restroom door did not lock but a plus in the room the vent did work.
Cheryl
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Unable to access TV system
Florin
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Gym equipment outdated. Carpet old smells moldy little cockroaches everywhere in the room.
Jeffrey
icon-Leisure
Leisure
4.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The shower in my room did not work, and the bath in general was in need of repair. Breakfast ended at 8AM, which seems early
Jason
icon-Business
Business
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Great and chill
Michael
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Hotel HR Director/Hotel Admin should be fired. He did not notify that breakfast closed early on Sundays. He rudely kicked customers out of the breakfast lounge. When questioned he became irate and argumentative towards the customers. The sign said it closed at 10 and he closed it at 9. When asked about the time it was taken down. He told customers that were questioning the sudden time change, he said he didn't need to notify anyone. He threatened to call the cops and told a woman and her daughter that they were being kicked out and he was forcibly canceling their room. With her daughter standing there watching. When the female customer asked him if he knew why they were there, he responded that he didn't care and that their room was now canceled. We will never come back to this hotel and I will be posting what happened everywhere I possibly can. He needs to be fired and removed from your facility
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Larry
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The property is very old and outdated. The carpets are stained and the room had dirty tissues behind the tv and crumbs between the bed and nightstand. The room smelled heavily of cigarette smoke all night and morning. The bed was very soft and uncomfortable. I do not recommend this hotel.
Number of reviews per page
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