Overall Ratings & Reviews Saccharum Resort

Beautiful resort and property. Room was just as pictured. We loved the location and the beach and beach club across the street. Only negative I would say is all the fees and automatic tips taken out. I did not like how they added tips on to all meals at the location. So if you tipped yourself they ended up taking additional money for another tip. Very misleading.

Excellent

Absolutely loved our stay

The hotel boasts an impressive array of features, including its prime location, favorable weather conditions, elegant design, and geographical advantages. However, I must express my disappointment with its poor management. The bartenders are overburdened, the housekeepers fail to maintain cleanliness on time, and the breakfast buffet lacks timely replenishment. Despite these shortcomings, I would still consider visiting the hotel again.

Good food and sea view room was nice. Lots of options for food and drinks. Wicked frozen Pina colada.

Great location to explore the island. The ocean view room was a great choice and we loved the buffet breakfast. Great hotel overall but I would not necessarily give it 5*. The parking is chargeable. We used the outside parking for €11 per day.

Let’s start with the positive, the resort itself is beautiful and the views unmatched. If you are looking for a more remote location and to mostly stay at the property this place is for you as there are not many restaurants that are walkable and most tours won’t pick up from this location without additional cost. Overall lighting in the resort is dark giving it a bit of a dreary vibe. They call themselves a 5 star resort but definitely don’t give that level of service and try to up charge you at every corner. They have a beautiful pool but charge extra to sit at the loungers by the pool which by the way most of the time are empty. We decided to pay the premium for a chair (35 Euros each) only to find it was broken and the area was filled with cobwebs. Definitely not worth the “upgrade” considering other guests who had not paid utilized the space as well. We brought our concerns to the manager and were told they would look into it but we never heard back. The room layout is perfect for couples but if you are staying with a friend, it offers zero privacy as there is no shower door and you can see into the shower from the bedroom. The restaurants we tried had good drinks but mediocre food. Lastly, you can only exchange your beach/pool towels once per day during a certain time slot. I have been to many resorts and have never heard of such a thing. I don’t know about anyone else but I don’t like to reuse a towel that was wet, I have been sweating on, and has sunscreen all over it.

Property was stunning absolutely amazing

Really unique wellness property. We loved the breakfast and the buffet. Definitely recommend renting a car and booking more time to get full use of the services and activities located at the hotel and beyond. They upgraded us to a room with a private pool which was also amazing. Some of the service was hit and miss from the staff, but overall very pleasant and relaxing stay!

Nice hotel with a good service and interesting ideas. We have enjoyed our time at the hotel.

Great property, nice views and good food choices.

Room was spacious and clean. Staff are very nice.

Some staff over eager to please. It’s overwhelming and too much. Eco friendliness is poor. No recyclables bins. Much too keen to remove towels from room on rails and replace with fresh. Too many cards and notices on paper in rooms. Lights on at all times and turndown service adds lights on when rooms are empty. Loo rolls wasted by putting unnecessary points on papers which I have to waste as I hate people pawprints on loo rolls we use. Too many individual packages in rooms. But- we love it! The facilities are second to none it’s clean fresh and the club and its staff are wonderful.

Absolutely beautiful property. We were here celebrating my partner's birthday and they had a bottle of champagne waiting in our room and waived the parking fee. The spa is fantastic, although $35 per person per day just to use the pool and jacuzzi there is a little bit steep.

I didn’t like that the rooms and halls are too dark. Long walking to get to our room and confusing. There is no shopping places and taxis and shutte from the hotel very expensive, like 80 euro one way to Funchal I like the views from the hotel and I like the vegetable gardens

The location, the views, the foliage and the food and cocktails and rhe decor

Awesome

Beautiful property in a tranquil area of the island. Great amenities for total relaxation or enjoying time with friends and family. Definitely recommend the ocean view rooms.

The hotel it’s too dark on my opinion. The A/C in my room didn’t work the entire stay, the explanation was that in my floor was two pregnant women that wanted warmer temperatures… so the room wasn’t as comfortable as it could have been if it was cooler. The location is good if you want to explore the mid/ west area of the island.

Overrated and overpriced hotel. The rooms are not soundproof and in need of maintenance. The shower head had limescale build up meaning it was spraying in all directions making showering a very unpleasant and uncomfortable task. When asking reception shortly after checkin if the room could be swapped with a bathtub room instead of a shower, the answer was “I don’t know” without any kind of follow-up or intention to check. After 3 attempts of finding out if this was possible, we were told only the suites have bathtubs available which suggested the receptionist didn’t know anything about the hotel. Bathroom seals lacking and cleanliness of the bidet and toilet unit not as expected from a hotel that claims a lot. The cherry on top of the cake was an ants invasion that we had in the room, and we shortly discovered after check out that these had now reached everywhere inside all our luggage - what a joy! As most of the hotel facilities come with a hefty additional charge (on top of the already pricey room hire) we were not able to enjoy the “spa resort” this claims to be. Beware they hold a pretty high credit card payment when checking in which most visitors we checked in alongside pushed back on. The only upside was that our parking charge was written off at checkout when we discovered other facilities and bar consumption was charged against our room even though we hadn’t used those services. Overall a disappointing experience and will not return.