Overall Ratings & Reviews Dwella Suvarnabhumi

Staff was not friendly and not helpful. There is cockroach in bedroom. Location is secluded and the road access is terrible.

I like the location because it is near Suvarnabhumi Airport. The price is in the hundreds. Traveling by the hotel's van takes no more than 10 minutes. The fare is 120 baht because there are 2 of us. The hotel is in an alley but there is a free tuk-tuk service to drop off and pick up at the entrance of the alley. If you walk, it takes about 5 minutes. At the entrance of the alley, there are shops, a small market selling food, a 7-11, and a Lotus Express. I recommend buying a lot at once so you don't have to go out many times. The road in the alley is full of potholes because there are large vehicles passing through. But the hotel's driver drives very carefully. The room is clean and not cramped. But if there is a small table or 2 chairs, it would be even better. The room is quiet and the WiFi is very strong. There is a dining room downstairs. Behind the hotel is a small pool. Overall, everything is good. The hotel staff are friendly and polite.

The staff are friendly and provide excellent service. It is close to Suvarnabhumi Airport and the price is not expensive.

The staff who escorted us to the end of the road was very kind and wanted to take us. But the girl at the reception... forbade us from taking the 4 of us to the end of the road... I don't know why... even though she spoke Thai, I understood what she meant.

Over all, I would say that it is cheap and affordable. Closed to the air port. The service is good. I found the stain on the bed, that is not the big issue for me.

The staff while check in is unfriendly, no smile.. I was ask nicely but she answered so unfriendly and it's like she don't wanna talk to customer. Really so unwelcomed But the staff check out are friendly I was about wanna rate bad, but The staff while check out make me think twice. And I think that not all of them are rude. It's just some people

The pool is small and not clean. The room is not soundproofed from outside. People sitting and drinking beer can be heard talking. There is no table to eat in the room.

Some of the counter service staff are not impressive, not friendly, and have a face that they look at customers with. Their words are not good about the shuttle service fee, the child sitting on their lap, etc. The room is stuffy, not bright, the shower flows slowly, and is very noisy.

Need to keep some washroom amenities, like a dental kit.

The room is clean but not very soundproof. There is a shuttle service to the airport for 120 baht per room/trip. The entrance from the main road to the hotel is quite deep. There is no convenience store. If you want to eat something, ordering from Grab is more convenient.

The staff didn't allow me to check in before the Thai lady who clearly came after me, lying that she came first and we have to wait. When though we prepaid for the stay we still need to deposit 300b before getting the room. Why? The mattress was too hard and not comfy to sleep pn

I feel uncomfortable with the attitude of the cleaning staff. The shuttle staff is quite enthusiastic. Should improve the English skills of the staff, especially the receptionist. The hotel area is quite remote and quiet, with few entertainment and sightseeing areas. Reasonable price, good room, clean, almost no soundproofing.

This is the first time I came to Thailand for work so I found a hotel near the airport for convenience, the hotel is more than 30km from Banthat thong road (considered the hottest road today with many delicious dishes), my personal experience is that the room is just enough for sleeping, the room is small and stuffy, there is shower gel and shampoo, no toothbrush, no disposable toothpaste, the wifi is extremely weak, the road here is a bit deep and there are no amenities around. After I checked out, I went to the hotel restaurant to have breakfast and I discovered that I had left my gold ring on the table, I contacted the receptionist for support but she didn't care and called housekeeping to tell me to check it myself but when I got to the room, valuable things like gold and money (I intentionally left a few coins) were gone, only the toothbrush that I left behind had not been cleaned, the valuable things were taken away. I went down to ask the receptionist for support but her attitude was indifferent and uninterested. very very bad attitude, I don't understand why working in the service industry can have such a bad attitude, while doing makeup, pointing upstairs and telling the customer to go to the room to check and kept saying "NO NO" when I tried to explain to her and needed her help. Of course no one is responsible, and of course I have to pay the price for my absent-mindedness, I believe in karma and greedy people with dishonest personalities will not have good results. Ending the journey here, maybe I will not return to Thailand or if I do return, of course I will not support this hotel again. This is my personal experience and I want to share this incident for your reference, take good care of valuables because the hotel will not care about you.

The room smells and the water in the shower is slow.. The shower is very dirty.. The room is very dusty.

The staff are very cute. The food is delicious.

Perfect for a short stay. Has all necessary facilities.

Comfortable, the food in the restaurant is also delicious.

The price and the room are very reasonable. The room is clean. The staffs are good. There is an airport shuttle service for 120 baht per person per trip. There are only a few food items, but the price is a bit high.

Everything is fine except there is no convenience store and it is located a bit deep in the alley.

The entrance is very bad. There is no shuttle bus. Travel is inconvenient. The male staff provides good service and smiles. Some of the female receptionists are not very good.