Las habitaciones muy básicas, no hay agua caliente, entra toda la luz solar a la habitación. Jamás regresaría a ese hotel.

It was super cold in the room. There were huge gaps between a wall and a window, so when the wind was blowing it felt like being outside. Water in the shower barely warm, didn't feel brave enough to wash my hair, just too cold. Moved a chair in the room and there was so much dust and dirt underneath.

The view from the bedroom was beautiful and the room was very clean. Staff was super nice and the people were wonderful. Breakfast restaurant on the ocean had an amazing view and food was absolutely delicious. It was nice to wind down without all the commotion of the big city. Just take in the beautiful views with the city of Holbox and the ocean! I would definitely go back! Everything was great! If I could make it better. I made it work but only 2 plugs in bedroom. I have a CPAP and they should have a few more outlets in the room. 2025 - Also better WiFi or internet signal and speed. 2/3g

What an amazing place to stay. The staff are excellent. Especially the restaurant and bar team who are incredibly warm and welcoming all the time. Breakfast choice were fantastic and delicious breakfast juice choices too! The reception staff were also on hand to answer all the questions. The rooms were very comfortable with excellent views of the sea. Great location too. I wish we were still there!

Great breakfast, great staff, great views! Beautiful place we'd visit again!

Great stay at a reasonable price!

great spot loved it , location is excellent

I loved La Palapa. The staff the cleanliness - the location is ideal! The maintenance staff keep it so clean. Raking the sand, wiping the wood down (polishing!) everything is immaculate. I loved my 10 days there and would not hesitate to book again. What a little gem. Intimate and picturesque.

Overall, I enjoyed my stay at La Palapa. The location is excellent (it is loud at night from beach club but that is unavoidable in town). Breakfast is wonderful, as it service on the lounge chairs- big thank you to David for being the star employee for us, his service was excellent. I found front desk staff to be average at best- with only one female employee being friendly, the male seemed uninterested in talking to us at all. We upgraded to the “panorama suite” the first 3 nights as we couldn’t get two rooms and that was the poor experience. It is very expensive (luxury level pricing) and the condition is 2-3 star at best. Stained sheets, dirty rugs, sliding doors that don’t lock. This suite is severely overpriced and nobody with a $1000 night budget would be happy with the quality. We found this unacceptable. We much preferred our standard double queen and King suite rooms- which had a higher standard of quality and cleanliness than the upgraded suite. If we had only had the standard rooms my review would be better.

Great staff. Delicious breakfast included. Ideal location. Nice beach. Quiet and clean hotel with beach maintained daily. All the things we were looking for in a relaxing getaway.

Friendly staff

The location of the hotel was amazing and the staff went above and beyond to make our stay a memorable one, especially Brian who was fantastic as recommendations, however all of the staff were incredibly welcoming and helpful.

Nice place!! But beware of room charge. You book in USD… they charge in Mexican Pesos at the rate they like (20 $/USD instead of actual rate of 18.5)… then your card go back to USD and your room, all of a sudden, becomes 7.5% more expensive!!

Amazing Breakfast

Wonderful

Lovely place, we didn’t get enough time there but would love to go back.

El personal en el hotel es maravilloso siempre atendiendo tus necesidades Ruby en la recepción siempre respondiendo mis preguntas y cualquier cosa que necesitaba la arreglaba inmediatamente Teo atendiendo en el desayuno siempre amigable y eficiente Los desayunos son deliciosos La Isla Holbox es un paraíso para descansar y relajarte y todo está cerca del hotel Gracias

The hotel is pretty and they try to keep it clean. The included breakfast is nice. There is no beach and the smell from the water was horrible. They try to hide it with incense but it's really strong. The location is great but just don't plan on spending the day at the beach.

The beach was total muddy, tons of mosquitos and smelled like sulfur. Not an attractive site

The hotel is centrally located with excellent service and food. The beach in front of the hotel had a mucky surf, but once past it the water was nice.