Nothing like their photos. Dirty, old, globes missing in the light fittings, lack of kitchen ware, a PowerPoint fitted on the splash back directly behind one the stove hobs. How that is not a serious safety issue I don’t know. Water leaking throughout the indoor walkways. Staff are very friendly. Would not recommend

Great location, clean. Well done !

Poor property, we had to leave and find something else. Requested a refund it was declined.

good location, but tired interior, not the same room as promoted online, so could be deemed misleading.

Friendly staff at reception. Kitchen had all we needed. Secure undercover parking. Lovely pool and bbq area. The small outdoor balcony to our unit needed cleaning. Close to beach and shops.

The bathroom needs updating. The pool was nice and the security was great

Cleanliness was an issue, particularly the floor.

There are different units that are rented. My complaint was my unit wasn’t cleaned too well. Long hair in the bathroom vanity drawers (about 4 with hair). There was also short black hair( you know) in the shower. This morning I noticed that the floor drain slightly under the vanity had ‘’stuff’’ clogging some of the drain slits. Before leaving I wiped the glass tops of nights stands and dried with paper towels I’d bought. Wiped quite a bit and dried with p.towel. FYI, there are no ‘’wash cloths’’ US terminology or Face Towels. I hand towel though this was sleeping for 4 ppl. That is standard, 1 towel per person and 1 hand towel per unit. You can pay for extra towels but no wash cloths (to wash your face with ). There are different levels of units. Mine was not refurbished and had a junky look.miss matched china, glasses, etc. Another unit up higher was so much nicer and priced accordingly. The bed was fine, the TV worked. I didn’t cook. Just tea and ready made items to bring and eat. Oh, one teeny waste basket in the toilet room for ALL OF YOUR WASTE! 1 plastic bag for my 3 days. Location was fine, a view of the pool area and grass. Beach is just across the street and the grassy esplanade.Pacific Fair about a $10-12 Uber. my unit had a washer. Communal dryer in the basement for $2. Some units DO have washer and dryer.

Good

I booked this hotel on the day I wanted to stay there and then went to the property but there was no reception staff past 5pm - I arrived at 5:15pm and so I could not even enter the door to access the property - let alone our booked room. I called their number which was supposed to be providing 'after hours' service almost 20 times and it either rang out or was hung up repeatedly. I used the Hotels.com chat function and texted with a support agent who said they called the property and advised us to call them again. We did call more than 10 more times and it was again either not answered or it was hung up as soon as someone picked it up. I also tried to cancel the booking on the Hotels.com app and it would not let me do it due to some 'ongoing support activity' which never led anywhere. I also tried to contact the property via text using the Hotels.com app and it gave me a technical error each time I tried. In the end I had to book another hotel at very short notice so we had somewhere to stay. I want a full refund for this very frustrating experience!!!

Great location to restaurants, beach etc.

We were in Broadbeach for a conference at the Convention Centre but paying for ourselves and so wanted somewhere cheap. Ideally located between the Centre and the beach with parking included. On the top (6th floor) of an older building but a large unit with perfectly adequate facilities, very friendly staff.

The room at first glance was pleasant with a lovely view of the ocean and park. It was so disappointing to find that the apartment was not that clean. There is significant Mould and rust in the shower that looks like it's been there for a long time. Bathroom floor was filthy. There was a hole in the blanket we used. Sliding door frames had not been cleaned - more mould. Fridge had fluff and dust clinging to it. Would never stay here again. It's a pity because location and view is perfect.

The reception was lovely, i enjoyed my stay I could see partial sea and i had nice stay. Great location close to everything Thank you for lovely experience

Excellent

Good location close to Broad beach. Staff were friendly and helpful

Location was good. Pool was good but unit itself was terrible worst couch ever. Soft horrible bed. Very run down.

Shame about the noise from constant hooning right outside the property. Cleanliness of the apartment was disappointing. Great spot for a holiday and lovely staff. No dryer

Great for price!!!

All g