Great hotel but horrible service. For example, when wanted to do laundry i had to call and remind the 3 (!) times till someone came in 40 (!) minutes. When checking out, the line was about 45-60 min wait When you order something for breakfast they simply forget. All service is very poor. But nice pool, good location and nice fascilities

A fantastic property. The rooftop restaurant has a magnificent view!

Wonderful experience. Professional and friendly staff

Great people, food and well located. Would stay there any time. Manager upgraded us when we wasked if it was possible!

Lovely hotel and breakfast

Nice hotel,

Beautiful, quiet hotel. Well trained staff

The hotel is quite nice and in an excellent location. We booked a suite with a terrace and supposed lake view. While the room was plenty large and well appointed. The terrace was a 2x2 terrace on the side with a barely visible view of the lake through several trees. We also experienced no hot water for a full day out of a 4 day stay. While we understand that equipment breakdowns happen; management felt an AI written apology was sufficient. My experience in similar circumstances has been that customers deserve a bit more in terms of credits or discounts to maintain satisfaction in these type of situations.

Firstly the greeting was warm and genuine. Super helpful. I forgot my tie for a conference i was due to attend the concierge found me one and then proceeded to swap it with his because his one looked better ! Amazing people beautiful location and amazing facilities! Could not recommend it more. Congratulations to the management for creating such an empowered team.

Lovely room overlooking the lake, clean and able to get in early, which was a benefit. All the staff were very helpful and attentive. Breakfast choice was excellent and our take away breakfast on the last morning exceeded our expectations.

Wonderful hotel!

Wonderful and first class in every manner. Lap of luxury and excellence.

5-star all around, except it got pretty hot at night and the AC can’t really be changed.

Very clean. Staff was wonderful!! Would stay there again.

Great room, nice breakfast, excellent service

Lovely stay. Hotel was excellent in all aspects. Lovely room with great Lake view. Wonderful food at breakfasts and dinner. Good spa. Great location near lake and metro station. Above all really efficient and super friendly staff. Loris the concierge and Quentin our dinner waiter were wonderful. Highly recommended.

Amazing location and staff. Beautiful hotel. Highly recommend.

Great location that is close to the train. Great service in the restaurant and bar and the food was excellent. Very friendly and helpful people who made our stay comfortable and enjoyable.

Staff is outstanding. Rooms very clean and bed is very comfortable. Buffet breakfast good but pricey.

Beautiful large room overlooking lake Geneva. Right across the road from the metro, 2 stops into Lausanne gare. The window blinds blacked the room out at night which is perfect for me. Room was always cleaned, water restocked. The drinks were extremely pricey, 2 250ml bottles of Coke, circa £14! Customer service was spot on, shower was excellent and so too the spa/pool/sauna/steam room. Would highly recommend a visit!