Overall Ratings & Reviews Best Western Plus BWI Airport Hotel / Arundel Mills

Anice

Overall, my family had a great stay! The room could use some updating and there were some random things like bubbling in the ceiling/water damage… But mostly cosmetic.

Ever

Front desk gentleman was amazing

The toilet was not working properly in the room

The hotel was very nicely decorated and well furnished. The shower head was a bit low. My husband and I couldn’t get the top of our heads under the water. The toilet was also very short. But, everything was very clean and nice. The staff were all very helpful and nice.

It was clean yet not overly priced

the food next door but had no truck parking in the parking lot

I chose this stay for the swimming pool and the bar restaurant located in the parking lot area and it was well worth it. Very quiet hotel can't hear anything through the walls and the breakfast was really good. They also have a sauna and a workout room. Most likely I will return

My wife and I loved everything about our stay, the breakfast, the pool, gym and sauna was very convenient right on the premises. Neat and clean, Will be staying there on every visit to Maryland. Bestern Western Plus was the Best!!

Really nice rooms and the staff were exceptional. The breakfast in the morning is great with eggs, sausage and pastries.

There's a restaurant next door

The gentleman at the desk when we checked in was great. The bed sheets were never changed and the white pillow case had mold all over when I told the general manager about it when she came up the day of leaving to check on if we needed a shuttle age apologized but never offered a discount

It was very peaceful! Other then the smell of weed while walking down the hallway the stay was excellent

Nice place good value

Its was a good business trip

Had several issues with plumbing and working electronics/appliances in two of the three rooms in my party. Though they were moved to different rooms, it was disappointings. Also, would have loved warmer, thicker blankets for the beds, especially in January. Enjoyed the breakfast buffet, gym and pool. Loved the pub/restaurant next door! Airport shuttle was a lifesaver and very convenient to reserve. Overall, I would stay here again when I visit the Baltimore area next time.

It is a nice hotel just wish they had a little heat in the pool area but glad they had a nice pool

The hotel was ok. Clean, safe except for key card entrance was broke at back door by pool anyone could just walk in. When i went to check out the ckerk said the receipt has no charge..the receipt said zero. I asked to see manager clerk stated they come in a 7am. Really was worried about it i had my online booking receipt. As i turned away to get a small cup of orange juices, the clerk said real loud in front of other guests ..i said manager dont come in until 7am. I replied that i was going to get something to drink, then she started calling privilege white person. totaly lost t her mind and wouldn't let up. A barrage of racial slurs. I should seek legal representation she was not letting up until i actually wslked out. This was in front of other guests checking out. This employee is a definite liability anywhere she works. She needs to terminated. I will never stay there again and all my employees that come in for traning i usually direct them to this hotel, after this i will have none of our employees stay there. Most racist employee or person i have ever encountered

Nice place fair price