Kathryn
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Received about 5 emails prior to arrival offering airport transfers etc. The final 2 were about online check in, which I completed.
I arrived at 8pm to find they had no rooms and had overbooked me. After being asked to wait in the cafe area while they made calls I was moved to another hotel.
This was disappointing as I'd paid on booking a few months before and checked in the day before arrival.
Reception staff were helpful but shouldn't have been put in that position.
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