The rooms are clean, tidy, and fully equipped. The staff is friendly.

The staff are friendly, the food is varied.

The place is comfortable, clean, the service is friendly, the response is very fast.

A centrally located hotel close to everything, with friendly staff, clean rooms, and a delicious breakfast. Perfect for a family stay.

Very clean and comfortable, located in the city center so access is very easy.

Thank you for the cleanliness, friendliness, and variety of food.

Very comfortable and satisfying. The place is clean.

Comfortable, clean place, friendly staff.

There was a miscommunication with the hotel because the room booked was different from the one provided, but the hotel team resolved it successfully. The room was spacious and comfortable.

The hotel staff is very friendly, comfortable.

The gym is small and some of the equipment needs repair.

Highly recommended for family stays. It's not too far from the city center and offers easy access to tourist attractions and culinary delights.

Next time I go to BWI, I will definitely stay at the Santika Hotel again.

In terms of location, HS is very strategic, with views of the Ketapang Pier Strait and Mount Ijen. The rooms are quite comfortable, the breakfast options are varied, and the staff is all friendly, so it feels like a family atmosphere... In one word, great.

As two girls on a weekend getaway, we found the hotel quite busy—but despite that, the staff were incredibly welcoming, quick, and friendly throughout our stay. The room was a decent size and fairly clean, which made it comfortable enough for a short trip. Breakfast had a good variety, though the only dish that really stood out was the nasi goreng—it was genuinely delicious! Overall, it was a great stay for our budget, and we’d definitely consider coming back.

perfect location on the edge of the main road Banyuwangi - Jember

The staff were friendly, the location was strategically located in the city center, and the restaurant offered delicious food with a wide variety. It was a truly memorable stay.

All the hotel staff are very friendly, very informative, the hotel is comfortable, clean, the food is delicious and there are many choices of food, you can request prayer mats, sarongs, mukena for prayer, the best Santika!❤️

Last year I stayed, this hotel was very good, but this year it was really a dud... I stayed in room 510 and 516. The AC in room 510 was leaking and hot. I stayed with 3 adults and 3 children aged 6, 7 and 9, but we were still charged by the hotel staff even though we said we were vegetarians only eating rice and fried eggs. The food variety is also very minimal, the refill takes a long time, and the taste is bland. The swimming pool water is also cloudy, in the future I will not return to this hotel until the hotel improves the facilities.

Friendly staff, fast check-in process, responsive officers