Dear Ms. Yen Chi,
First of all, we would like to thank you for taking the time to share your feedback.
We are very sorry to hear that you were disappointed with your experience during your stay and use of the hotel services. This is not what we want at all. Our goal is to provide the best possible service to all our customers.
We accept responsibility for this unfortunate incident and with all our willingness to learn, we would like to accept your valuable contributions and pledge to do our best to improve the quality of service at the hotel to bring the best experiences to our customers.
We are very grateful for your love and for giving us the opportunity to express our gratitude during your stay.
Once again, we sincerely apologize for any inconvenience you may have experienced. We hope to receive your sympathy and look forward to continuing to serve you and your family in the future.
We wish you and your family good health, peace, happiness, and success in your work and life.
Sincerely.
Hotel Director.
Nguyen Thi Thuy Nga
