8.6
Very Good
From 172 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.2

Location

8.7

Service and Facilites

8.3

People often mention about Muong Thanh Grand Cua Lo
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Distance to City Center (3)
Accessibility (3)
Room Space (3)
Bedroom (3)
Family Friendly (2)
Staff Friendliness (2)
Ambiance (2)
Bathroom (2)
Hotel Area (2)
Variety (2)
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Traveller Reviews Muong Thanh Grand Cua Lo

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40
Customer reviews
C***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
Old room, musty smell and walls are also very moldy. Facilities are also old and lobby feels unclean.
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Pham T. T.
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9.4
/10
Reviewed 13 week(s) ago
Comfortable stay, spacious room.
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Accommodation's Reply
07 Jul 2025
Dear Ms. Pham T.T. First of all, we would like to sincerely thank you for choosing our hotel services and for your positive feedback about your experience here. Your review and star rating are a great source of encouragement for the staff of Muong Thanh Grand Cua Lo Hotel to further improve the quality of our services. We wish you and your family good health and success, and we look forward to welcoming you back in the near future. Sincerely yours, Hotel Director - Nguyen Thi Thuy Nga
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Y***n
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Leisure
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5.7
/10
Reviewed 22 week(s) ago
Stayed for 2 days but 1 day the water was cut off without notice from 1:4pm :) The staff insisted that they couldn't call the guest, but it turned out they called the room? So the guest had to stay in the room all day waiting for notice! The hotel staff seemed to be right! Having guests was wrong! 4 stars but 1 star service!
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Accommodation's Reply
09 Apr 2025
Dear Ms. Yen Chi, First of all, we would like to thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience during your stay and use of the hotel services. This is not what we want at all. Our goal is to provide the best possible service to all our customers. We accept responsibility for this unfortunate incident and with all our willingness to learn, we would like to accept your valuable contributions and pledge to do our best to improve the quality of service at the hotel to bring the best experiences to our customers. We are very grateful for your love and for giving us the opportunity to express our gratitude during your stay. Once again, we sincerely apologize for any inconvenience you may have experienced. We hope to receive your sympathy and look forward to continuing to serve you and your family in the future. We wish you and your family good health, peace, happiness, and success in your work and life. Sincerely. Hotel Director. Nguyen Thi Thuy Nga
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Mai H. N. T.
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10.0
/10
Reviewed 28 week(s) ago
9/10 points, everything is perfect, room is spacious and clean will come back
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Accommodation's Reply
18 Feb 2025
Dear Ms. Mai HNT, First of all, we would like to sincerely thank you for choosing our hotel services and giving us positive feedback about your experience here. Your review and star rating are a great source of encouragement for the staff of Muong Thanh Grand Cua Lo Hotel to further improve the quality of our services. We wish you and your family good health and success and look forward to welcoming you back in the near future. Sincerely, Hotel Director - Nguyen Thi Hien
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V***n
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Leisure
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10.0
/10
Reviewed 42 week(s) ago
The staffs very friendly. The room very clean and comfortable.
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Accommodation's Reply
07 Jul 2025
Dear valued guest, Muong Thanh Grand Cua Lo Hotel would like to thank you for leaving your review. We highly appreciate your review. We are sincerely sorry for the inconvenience that you experienced during being at the hotel. We will take notice of this issue and let it not repeat. We hope to serve you many times in the future. Wish you all health and happiness. Best regards, Nguyen Thi Thuy Nga (Mrs.) Hotel manager
C***M
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Staycation
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10.0
/10
Reviewed 48 week(s) ago
Luxury room, sea view, swimming pool Only 10 minutes walk from the square, spacious parking space Enthusiastic, friendly staff
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Accommodation's Reply
25 Sep 2024
Dear Sir/Madam, Thank you for taking the time to leave a review about our hotel services. We are very happy to know that you are satisfied with the quality of service of our hotel staff. Your detailed reviews and star ratings are a great source of encouragement for the staff of Muong Thanh Grand Cua Lo Hotel to further improve the quality of service. We hope to have the opportunity to welcome you back in the near future and provide you with an even better experience. Please contact the hotel if there is anything we can do to make your next stay more enjoyable. Sincerely, Hotel Director - Nguyen Thi Hien
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Hoang V.
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10.0
/10
Reviewed 51 week(s) ago
Hotel service ok, enthusiastic staff
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Accommodation's Reply
11 Sep 2024
Dear Mr. Hoang V, First of all, we would like to sincerely thank you for choosing our hotel services and giving us positive feedback about your experience here. Your review and star rating are a great source of encouragement for the staff of Muong Thanh Grand Cua Lo Hotel to further improve the quality of our services. We wish you and your family good health and success and the hotel looks forward to welcoming you back in the near future. Sincerely, Hotel Director - Nguyen Thi Hien
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Nguyen T.
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Staycation
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10.0
/10
Reviewed 75 week(s) ago
Trái mùa nên vắng vẻ nhưng khách sạn vẫn tổ chức đón khách và bữa sáng buffet khá tốt.
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Accommodation's Reply
04 Apr 2024
Dear Mr./Ms. Nguyen T., Thank you for taking the time to rate our hotel's services. We are pleased to know that you are satisfied with the quality of breakfast and service of the hotel. Your detailed reviews and star ratings are a great source of encouragement for the staff of Muong Thanh Grand Cua Lo Hotel to further improve service quality. We hope to have the opportunity to welcome you back in the near future and bring you even better experiences. Please contact the hotel if there is anything we can do to make your next stay more enjoyable. Sincerely thank you, Hotel Director - Nguyen Thi Hien
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nguyen v. t.
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5.1
/10
Reviewed 94 week(s) ago
Guests are 4 stars but there are many mosquitoes.
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1 people find it helpful
Accommodation's Reply
21 Nov 2023
Hello sir/madam, Thank you for taking the time to rate our hotel's services. Your review is very valuable, helping us constantly strive to improve service quality. We are sorry for not bringing you complete satisfaction. We would like to acknowledge your comments as well as commit to overcoming and continuously improving and absorbing to ensure providing the best quality of service to customers. We look forward to welcoming you many more times in the future. Sincerely thank you, Muong Thanh Grand Cua Lo Hotel
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Romell Estrada Divina
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8.5
/10
Reviewed 136 week(s) ago
It was great experience! Probably we'll comeback again.
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Accommodation's Reply
13 Feb 2023
Dear Mr/Mrs Muong Thanh Grand Cua Lo Hotel would like to thank you for your service experience at our hotel. We wish you good health and success in life and we will soon be able to welcome you back in the near future! Best regards, Nguyen Thi Hien – Hotel Manager
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Nguyen T. H. N.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 175 week(s) ago
No points except for good position. Unfriendly reception, rough water, old room, noisy air conditioner. On the high floor, there are still mosquitoes. Old hotel. Breakfast buffet is not good.
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Accommodation's Reply
23 Apr 2022
Dear Customers Nguyen Thi Hong Nhung, Muong Thanh Grand Cua Lo Hotel thank you for trusting and using the hotel's services as well as leaving reviews and comments on the quality of hotel services. We would like to acknowledge the contributions of our customers. Thereby the hotel will improve to improve service quality. The hotel hopes to have the opportunity to welcome and serve you in the near future. We wish all our customers good health and success. Hotel manager Vo Huy Tuan
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do ngoc a.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 176 week(s) ago
The front desk staff has not been trained through speaking classes.. The restaurant is crowded with poor service. The first time in Muong Thanh, the oven door didn't dare to turn back
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Accommodation's Reply
23 Apr 2022
Dear Valued Customers Ngoc Anh , Muong Thanh Grand Cua Lo Hotel thank you for trusting and using the hotel's services as well as leaving reviews and comments on the quality of hotel services. We would like to acknowledge the contributions of our customers. Thereby the hotel will improve to improve service quality. The hotel hopes to have the opportunity to welcome and serve you in the near future. We wish all our customers good health and success. Hotel manager Vo Huy Tuan
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Hoang A. P.
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8.7
/10
Reviewed 179 week(s) ago
The room is clean, there is no one to push the luggage, our team has to do it ourselves
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Accommodation's Reply
07 Jul 2025
Dear Mr. Hoang Anh Phm, Thank you for taking the time to evaluate our hotel service, your evaluation is very valuable, helping us to constantly strive to improve the quality of our service. We are sorry that we have not brought you complete satisfaction. We would like to acknowledge your comments as well as commit to overcome and will continuously improve and absorb to ensure providing the best quality of service to customers. We look forward to welcoming you many more times in the future. Sincerely thank you, Hotel Director - Mrs. Nguyen Thi Thuy Nga
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Nguyen N. T. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 180 week(s) ago
Mình đi mùa vắng khách nên ăn sáng cũng không đa dạng . Nhưng nhìn chung mà tốt .
1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Ms. Truc Truc, Thank you for taking the time to evaluate our hotel service, your evaluation is very valuable, helping us to constantly strive to improve the quality of our service. We are sorry that we have not brought you complete satisfaction. We would like to acknowledge your comments as well as commit to overcome and will continuously improve and absorb to ensure providing the best quality of service to customers. We look forward to welcoming you many more times in the future. Sincerely thank you, Hotel Director - Mrs. Nguyen Thi Thuy Nga
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Nguyn N. P.
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10.0
/10
Reviewed 190 week(s) ago
Due to the epidemic, the hotel is limited in some services, but the service quality is good.
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Accommodation's Reply
18 Jan 2022
Dear Nam Phuong Customers, Muong Thanh Grand Cua Lo Hotel thanks customers for trusting, using our services as well as leaving positive reviews. We are very happy that you had a comfortable time and satisfied with the service quality of the hotel. We hope that you will come back to the hotel on many other occasions with friends and family. Wishing our customers a lot of health and success. Hotel manager Vo Huy Tuan
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NGUYEN T. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 239 week(s) ago
Beautiful 2-sided room, close to the sea, everything professional from paper folding towels, friendly, enthusiastic staff. generally satisfied
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Accommodation's Reply
04 Feb 2021
Dear Ms. Ngoc, Muong Thanh Grand Hotel Cua Lo thank you for your trust, using our services as well as leaving positive reviews. We are very happy that she has had a comfortable time and is satisfied with the quality of service at the hotel. We hope she will return to the hotel on other occasions with friends and relatives. We wish you great health and success. Hotel manager Vo Huy Tuan
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Le Ngoc D.
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8.5
/10
Reviewed 302 week(s) ago
Ok quality, good service, enthusiastic staff
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Nguyen T. T.
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Romantic
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8.5
/10
Reviewed 304 week(s) ago
The facility is just 4* or 3*. But I will give the overall is 5 stars because of the hospitality and helpful from staffs. Amazing staff. I complain about the color of water. 1 minute later, receiptionist and 2 more staffs come and try to help. And they also ask after breakfast if good or not. But the breakfast is really not good. A lot of local foods without international food.
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Tran L. P.
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Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 330 week(s) ago
The hotel is clean, right by the sea. From the room can view the beautiful sea view. Friendly employee. Delicious food, reasonable price.
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do thi t. d.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 330 week(s) ago
The hotel is clean, close to the sea, friendly receptionists, but there are few dishes
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1 people find it helpful
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