9.0
Exceptional
From 701 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

9.0

Service and Facilites

9.2

Traveller Reviews Hotel Mercure Vienna First

Number of reviews per page
20
40
Top reviews
Katherine
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We arrived at this destination by taxi. Apparently in the afternoon/evening you cannot access the plaza in front by car. I wish somebody had told me this before we arrived with several suitcases in the late afternoon. I walked around the corner and found reception. They do not have anybody to help with the luggage. I walked around the corner and found reception. They do not have anybody to help with the luggage. They do have a little luggage cart you can roll over the cobblestones yourself. The plaza seems quaint and quiet but it turns into a bustling night spot for young people in the evening. If you’re looking for pubs and excitement and a youthful crowd, this might be a great choice of a hotel for you. We were very nicely greeted by reception. Our first room did not smell good and was right next to the elevator on the second floor, so I requested a change. We switched to a room on the third floor. The room was very small, but clean. There was very little room around the bed. The bathroom was fine, small but clean.One amenity I wish it had was hair conditioner. For breakfast, they charge 30 a person. It is very easy to go around the corner and get your own breakfast at a shop for less. The hotel is in a convenient location for taking a stroll by the water or going to Stephensplatz. With so many hotel options in Vienna, I do not believe this one has the amenities to be iworth the price.
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Edward
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The
Elvira
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

EXCELLENT HOTEL AND STAFF, VERY CENTRAL AND FABULOUS LOCATION.
Roberto
icon-Business
Business
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nice hotel in exceptional location. Polite staff, very clean, sometimes a bit noisy from the crowd in the bars outdoor but nothing really annoying. What I found annoying though is there are no chairs with backrest in the room! It's very uncomfortable if you have to work or use your laptop for more than 10 minutes. The armchair is also awkward to sit on (kind of inclined), I would not recommend the hotel for an extended business trip.
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Anna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location, with easy walking access to the subway, bars, shops and all the main sights. No complaints about the hotel at all, just make sure you have your dancing shoes to learn the waltz in the corridors!
Verified traveler
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Perfect location, good room, couldnt turn the heating down and it was so hot we couldnt sleep
Otto
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Perfect location and friendly service! Nespresso machine always fully stocked along with mineral water glass bottles!
Jason
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Good hotel, location perfect for sightseeing, breakfast was excellent. Staff all friendly and helpful. Room clean and functional.
Harriet
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Great upgrade! Great reception. Great room. Great location.
Janet
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Nice hotel in the centre of town easy walking distance from places of interest
Pamela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Stayed here 2 nights, close to shopping and restaurants. Breakfast was very good and location was spot on! Would definitely stay here again!
Angeline
icon-Business
Business
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Excellent location, friendly and helpful frontdesk
Zoila
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

We stayed at Mercure Vienna First 8 years ago and chose it for the same reasons again, and we were NOT DISAPPOINTED. We chose the breakfast included and everyday the staff was friendly, at the breakfast buffet, the front hotel staff, and house keeping. We appreciated their conversations about our day, and the hotel is in a great location to shops, restaurants, transportation and easily walkable to all that Vienna has to offer. We love this hotel and if we return to Vienna we will certainly stay here again.
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Sverlana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Very convenient place , everything around .
Mario
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Excellent
Ramin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Mattress was fair. Pillows need to be replaced....too lumpy. But staff is very friendly, particularly in the restaurant. Location was our main focus and it was great, except we did not like an armed guard standing outside our adjacent building.
Cornelia
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Breakfast was good. Staff were very polite, friendly and helpful. Didn't much like the red and black painted corridors.
Gary
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

The hotel is ideally located for enjoying the Innere Stadt (historic) part of Vienna. The rooms are very comfortable and the breakfast quite good.
Harold
icon-Business
Business
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Excellent property! Splendid staff!
Sherry
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The hotel was conveniently located and was easy and quick to walk to a lot of the main sites. The room was spacious and clean. What made this hotel for us was the front desk staff who were so helpful and went above and beyond to help us. Really great customer service.
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