Overall Ratings & Reviews Mark Twain Hotel

I loved the staff. Didn't appreciate the classic post-covid "oops no breakfast anymore!" concept a lot of hotels are embracing, yet charging the same price. I picked this place because it was walkable to an Oktoberfest gig I was part of. the paint in my bathroom ceiling was pealing like crazy... definitely not up to the standards of the pretty lobby. Someone also tried to break into my room one night.. not sure if that was because they were drunk or because the front coded door was broken so the staff left it propped. up to your imagination on that one. I'd have given this place 5 stars if they fixed the door, served any form of breakfast, and no one tried to beat down my door in the middle of the night. but I have high standards

Arrived for stay for hotel to be closed and no notifications were sent to ud

Made reservations 3 months ago. Arrived at 10:30 pm at hotel to find a sign on the door saying it was closed for renovations! I was not notified of this. Had to find another hotel room for my 3 night stay. Tried calling and nobody answered. Totally unacceptable and unprofessional business practice. How do you close your hotel and not notify people who had reservations??? Unbelievable!!

The hotel was closed for renovations. I was never informed of the closure. I only knew about the closure when I arrived at the hotel on the day of check in to see a hand written sign saying “closed for renovations.” Every phone number was disconnected to the hotel. Very unprofessional and caused a lot of confusion and concern.

HOTEL WAS CLOSED WITH NO NOTIFICATION SO FAR NO REFUND DO NOT BOOK THIS HOTEL!!!

The hotel is under renovation and no reservations should be made ,

The carpets throughout were filthy. The elevator was gross and the room worst. I couldn’t walk barefoot at all - so dirty. Give your maid a magic eraser to clean the walls here and there.

Homeless encampment 90 ft away

Hotel has a beautiful carved maple lobby, beautiful view of the illinois river & friendlt and accomodating staff. Rooms are nice. Some of the hallways etc could use some updating. Nice and quiet with excellent complimentary coffee in the mornings. Irish pub within walking distance as well as excellent pizza at Hoops Pizza and beer. Also located next to I 74 with wasy access

When I arrived for check in at the Mark Twain hotel. the receptionist informed me their system was not working with third party booking companies. She was unable to check us in so I had to book a room at another hotel. How do I get a refund ?

IF you want to shower you need to run the water at least for 5 minutes, the carpet is very dirty can't take your shoes out, the petrosal very disrespectful.

They want me to charged again, when I have already payed. I showed them my my receipt. The hotel it's not the best to stay in it, The receptionist it was scramming at us because we didn't want to pay again. if you want to shower you need to let the water run for at list 5 minutes so you can get hot water,the snick never got to get the hot water. The blinds are broken you can closed them, so at night you get all the light form the parking lot. The carpet is so dirty you can't take your shoes. , they are ripoff, they take advantage of people.

I was charged 3 times for a room I could not stay in because the water to the building was off. This was a horrible experience literally ruined the entire trip. The staff was unfriendly and rude. Was even charged extra when requesting a refund. I'm upset and down right offended by this the treatment. I'm so glad I turned my life over to God this place would have been on fire. Why would Expedia recommend such a place.

generally okay. I chose it because it was located conveniently to the hospital.

I was not able to stay here because they were having computer issues. She asked us to come back in 45 minutes and then left! The door was locked, no one was answering the phone, and we were forced to go stay at a different hotel for the night!

My room wasn’t available when we arrived. I had to purchase a second room in order to stay the night. So frustrating, and completely not fair!

Elevators were out! No discount given for the inconvenience. Front desk lady didn't seem to know what she was doing. Bar and restaurant were closed. Only good thing was it was close to were we needed to go.

Upon arrival, the homeless tents next door was the first sign of how our trip would go. Walked in, checked in, the lady at the counter was nice, however she informed us that the elevator was down and she didn’t know when it would be working. We at that point had to go up to the 5th floor in which was crowded due to all the guest. It also had an unpleasant smell. When we got to the room, the temperature had to be at 80 plus degrees. And did not smell good. The carpet was extremely stained and were uncomfortable even taking our shoes off. We went to the concert, and when we came back around 11:30 pm, decided to leave and not stay. Would not be going back to this hotel.

Very convenient to the Riverside Park. What wasn't good was the elevators were broke --- we were on the 4th floor!

they did not have a record of my confirmed reservation. they were extremely unhelpful. hotel restaurant/bar are permanently closed. no elevator service. Hotel is in disarray. we left and found other acomodations.