Dear guest, Thank you so much for your kind words! We’re delighted to hear that you had an excellent stay with us and enjoyed the spacious room. It’s always great to know our guests felt comfortable and well taken care of during their visit. We truly appreciate your feedback and hope to welcome you back again soon for another great stay!

Dear Valued Guest, Thank you very much for taking the time to write such a detailed review. We are delighted that you were satisfied with the attentive and courteous service of our staff, as well as the operation and management of the hotel. We are particularly pleased with your compliments regarding the room design and facilities. Thank you also for your feedback on the condition of the room. We will strive to improve and develop our services to ensure your continued satisfaction. We look forward to welcoming you back again.

Dear Ms. Van, Thank you for choosing The Ann Hanoi for this vacation. The hotel is very sorry that you had a bad experience while staying at the hotel. Regarding the Triple room, the room type and bed type are shown in detail in the pictures on the booking pages, there will be one King bed and an extra bed or two Twin beds and an extra bed. The area of the Premium room is also shown exactly as 33-34m2 according to the hotel's design. Once again the hotel is sorry that your experience was not as expected. Best regards, The Ann Hanoi Hotel & Spa

Dear valued guest, Thank your for choosing The Ann Hanoi for your recent visit to Hanoi and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. We always strive for excellent service delivery and hope to have another chance to better serve you in the near future. Safe travel until then! The Ann Hanoi Hotel & Spa team,

Dear Ms. Phong, Thank you for choosing The Ann Hanoi for this vacation. Hope The Ann Hanoi has the opportunity to welcome you and your family back in the upcoming trips. Best regards, The Ann Hanoi

Dear Mr. Nopphadol, Warm greetings from The Ann Hanoi. Thank you for choosing us for your stay. Regarding your recent feedback, we have double checked with relating departments and have been informed that they recorded the charge is for 01 addtional water bottle you used apart from 02 complimentary bottles set up in room. We wonder if there's any misunderstanding here and wish to hear more from you. Best regards, The Ann Hanoi

Dear Ms. Nguyen, Thank you for choosing to stay at The Ann Hanoi. The Ann staff is very pleased to hear that you are satisfied with the service of the hotel. The hotel looks forward to having the opportunity to welcome you in the near future. Best regards, The Ann Hanoi