Overall Ratings & Reviews WoodSpring Suites Des Moines Pleasant Hill

The worst hotel I have stayed in my 65 years of life. Where do I begin. The pictures lie. It’s falling apart and dirty. In bathroom fan was broken. Door broken. Floor tiles stuck to your feet and came up. For 5 people 2 towels. When we called to get more towels we’re told “Sorry we are closed call back in 2 hours” Only to be told that or “Oh I’m not working right now call me back in an hour”. She never was working. They have full kitchens but nothing that you can use to cook. The entire hotel reeks of smoke; both kinds. If you are reading this review please do not check yourself or your loved one’s in this hotel. If I was the head of Hotels.com I would delist them. I don’t complain much but this experience really should not go unnoticed.

Great stay keep up the good work

Terrible!!

Shower was leaking, cleaners didn't come as they said to clean the room. Hallways dirty, smelled like weed all the time, fire alarm going off at all hours of the day. Stove didn't woke properly..

I would like to see upgraded appliances in the rooms. The carpet in the hallways needs cleaning or replaced. Too many flies around the building and I have a fly in my room every day, no matter how I clean. The staff is great and have great customer service.

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They charged two time for one week, The stay was ok

It is ok until I asked for tolit paper after hours They told me i had to wait until the next day

Since it was listed as an extended stay, I thought it would have plates, utensils, pots, toaster, coffee pot, etc. It had nothing. Smoke rancid throughout. It was really bad.

Very uncomfortable beds. Very small television with limited channels. Loud music in parking lot

Bathroom and fridge clean. Everything smelled old and heavy in smoke.

Terrible. No staff at desk, just a note to dial 0 at both check in and check out. Room had asbestos tile on floor, no blanket on bed, AC barely worked, bed was a metal foldable temp bed you get on Amazon with just a mattress and no box spring, two pillows that I’m pretty sure are concrete in pillow cases and a folding chair in the corner. Bed bug protector on mattress told me that the hotel has treated for them in the past. It was awful. I may as well brought an air mattress and slept in the bed of the pick up because I would have rested better.

Wife arrived at hotel, parking lot was sketchy, room walls were dirty and beds were horrible spring mattresses. I contacted front seat and complained and asked for another room… they were full up. I got a different hotel for my wife and son. Front desk attendant was a nice guy

The beds looked and felt fresh out of prison didn’t get much sleep, half the outlets didn’t work, shower curtain rod falling off the wall, security doors didn’t work properly, room was dirty. The staff was nice though.

i was happy about everything except I would have liked a coffeemaker in the room

The room was very sparse. The window had the old fashioned metal blinds and no curtain. The chair was a conference room chair, not an easy chair. There was no USB port for phone charging. There was only an overhead light, no lamp. It also smelled strongly of stale tobacco, as did the hallway. It made me think of a halfway house.

The front desk wasn't open when we got here on Sunday morning but the gentleman that came down to help was was amazing. We came down after 1:00 when the desk was open and she gave us outstanding service. I was very impressed.

The hotel does not look like the given photos. It has a very rundown old apartment vibe. Lots of cracks in the wall, the lights flickered. The beds are very small. The fire alarms went off at 6 A.M. Someone tried to come in and clean our room prior to us checking out, thank god the dead bolt was locked because he used his card to come right in. He tried to come in at 10:10 and woke us up for the day when checkout wasn’t until 11:00. It is definitely not worth the price. This hotel would be an okay $60-70/night hotel. Although, for $170/night I expected something not so sketchy.

Seems more for contract workers in from out-of-town. Not bad, but not really geared towards family vacations or business travel.