Overall Ratings & Reviews WoodSpring Suites Houston I-10 West

Tracy, the Manager....needs a raise! Property managed top notch and understands binds travelers sometimes get in. Wont stay anywhere and its all because of her.

Remote was never fixed for TV. There were no dishes or coffee pot in the room.

The bed was comfortable but that is the only positive thing I can say. The TV had no remote and didn't work manually. There were no utincils or cookware in the kitchette. The tub was missing parts from it and the room smelled of stale cigarette smoke.

The room looks very clean but had an odor and the blinds were falling apart

Very very bad hotel and bad room not clean and smell bad, bed experience and never stay again

Five stars

Great extended stay! I really enjoyed it!

The room was horrible I left right away

I enjoyed the staff working there. I didnt like the fact that there were roaches in my room

Not good at all... whenever i shop for a budget friendly stays i don't expect the greatest but the issues here are unacceptable. Reaches and German bugs everywhere in the room tyrn the lights off and scream for help. That's all. Hope they call an exterminator because they're infested on a major scale

The property was very poorly kept and I waiting 15 mins for service before calling a number only to be told the customer service rep will be arrive in a few minutes.

Dirty, smelly, had roaches with the lights on, rings around the toilet bowl lest goes on

#1 Not very clean. #2 Room key cards didn't work on outside entry doors. # 3 No coffee in room or lobby. #4 No ice machine. #5 Kitchen area had no utensils, pots, etc. & microwave had not been cleaned (was dirty). #6 Only 1 bar of soap in bathroom (no shampoo, lotion, etc.) & no hand towels (only bath towels & washcloths). #7 there were several items that needed repair (a cabinet door in kitchen, grab bars in bath were loose,etc).

Others things as soap, fast wifi, iron, ironing board has to be purchased not included in services

The hotel was nothing like the pictures. It is dirty, run down, and there were even windows that were broken in and covered with wood. I did not sleep here after checking in because I just couldn't bring myself to do it. The staff were nice enough but the hotel was just nasty.

The check in date in the evening the hotel moved me to another location with a higher rate. The other hotel didn’t have my reservation. The other hotel room had a puddle of water from the AC.

Great👍Management Staff! Very Quiet and Clean Hotel. The Manager is very nice and professional.

no coffee maker, no ice machine, promise there was breakfast, but no! No soap, shampoo, conditioner, toilet paper, tub stopper, tub curtain unless you ask for it at the counter!

Our stay was wonderful! The place is quiet and peaceful. The Management Team and Extended Staff Team are amazing people. We had a good 👍 experience. The Manager Tracy is awesome with a wonderful personality.

The staff is super friendly