Overall Ratings & Reviews Extended Stay America Select Suites - Cleveland - Airport

Staff is great 👍

We didnt even stay. There was no one at the front desk we had to call and wait about 20 minutes for someone to come let us in. The whole lobby elvators and hallways smelled terrible like people were smoking. Then once we got into the room my 12 yr old wouldnt even sleep pn the bed bc the blankets looked stained and dirty. But there was no one at the front desk to ask for a different room so we ended up leaving and not staying the full 2 days. But it was too late to cancel our booking and we couldnt talk to anyone about the situation.

Hotel shouldn’t even be in business. Tons of people on drugs met us at the front door. Hotel staff were definitely on drugs. Place smell awful. One room wasn’t ready. Checked out the other room and it was disgustingly dirty.

I stayed here with my family and the first room they gave us was dirty, tho stovetop was greasy and looked like it hadn’t been cleaned in awhile, the floor we were on stunk like marijuana, the second room they gave us was not a bad but still unclean, the bath mat in the bathroom had footprints on it from previously being used

The hotel was completely filthy. After we changed rooms the 2nd room was worst than the first. It smells awful and the floor was dirty. I asked for a refund and left. Ended up just driving home. 4.5 hours.

Filthy and unsafe. Left.

Room was OK. Halls were smelly -- despite non-smoking policy, it smelled like smoke. Price was reasonable.

Front desk was nice

The room was not clean and it was really hard to sleep in there.

The bed is to small

If there was less than one star I would have gave it to this disgusting, dirty, uncomfortable place

I felt safe, secure it was easy for me to get to work, front desk clerk and Ms Jess were really friendly, hospitable and knowledgeable about the area and my stay was very nice. I’ll be sure to use it again. Thank you.

We had to kill 20 cockroaches in the room before we go to bed and another 5 roaches in the morning. This is the worst hotel ever.

There was a strong smoking smell throughout the facility. My wife suffers from asthma and the facility was not clean . We were not able to stay there.

Everything. Staff was awesome

Staff is excellent

The place was not clean at all, there was a stain in the bed, left over item in fridge from previous guess, it wasn’t clean overall

All nice but remote wouldn't work.

none

Great stay! Safe & walkable area near dining options & shopping mall. Super convenient!