First of all, Hotels.com charged me $ 678.45 for my 3 night stay, while my hotel receipt on checkout was for $ 591.27. I would like the difference refunded to my credit card.
The hotel itself needs a lot of upgrading. There is no elevator to the 2nd floor, which makes it difficult for seniors. Many of the accessories are just worn out, such as electrical outlets, faucets, etc. There were no USB ports for charging electronics, no coffee perk in the room, and the lighting was very poor.
The staff were friendly and helpful, and the breakfasts were satisfactory. Overall, I would give it a 3 out of 5.