Overall Ratings & Reviews WoodSpring Suites Houston Westchase

I never been to this property nor will I ever again I booked for a family emergency and next time I would rather sleep in my car. I arrived and the entire place smelled like smoke even the NON Smoking rooms I booked. I then was told the counter person that for my two pets I would need to pay $110 cash only deposit which I thought was insane seeing how in their website it’s $50 PER STAY $5 per pet which would have been $60 not $110 and not cash only I had to sit on the phone with customer service which delayed my check in time by two hours to get it straightened out the rooms were filthy and made all my clothes and items smell like smoke I got no sleep from the people banging on the outside doors to be let in all night and not wanting to lay in that bed I woke up with a severe rash on my neck from the two hours of sleep I had to force myself to get to drive back home the next day don’t stay here ever!!

Do not booked this hotel because very poor service , they didn’t do any thing for housing keeping also too many roaches in the room , it’s display every where even on your body as time to sleep , horrible this hotel

This location was in what I use to call a good area of town but now it has become one of the roughest. People hanging out is not a good look for Business

I had an issue and was forced to live in this hotel for the month of February. The hotel is dirty and unkempt as you can see in my pictures, the hallways always smell like cigarettes and other substances. The rooms are not bad but the appliances are old and rusty. However, the WORST thing about this place is its the CUSTUMER SERVICE. After the second week I had an extreme noise problem that occurred after midnight in the adjacent room. I reported it and after a week the employees at the reception offered me to room to switch. After asking for permission at my work and having packed everything, in a rude and contemptuous manner they told me that I could not move, that the only option I had was to make the report at the time of the disturbance, and when any member of the staff go and VERIFIED that there was noisy, they would let me know if I was authorized the change or not. I informed them that there was no telephone in my room and they told me that there was one phone at the entrance to the hotel, so I can go out of my room when the noise initiated and dial 500 from there, in that way any of the staff members can go and verify it. Please don't go there, don't waste your money and time. The worse service I ever had.

Staff are relly dont care about customers and the environment is so unsafe

Very lean ghetto environment

My room have a very strong smell of smoke .. u also can hear a loud sound from the room near u .. after one hour i couldn't stay there any longer so i asked the staff for a different room .. they say there is no more room .. so i ask for refund they also say no .. so i just have to waste my $83 for this .. !!!! And their Elevator is REALLY REALLY REALLY dirty and Smell like PEE .. !!!! When i use the restrooms there is no toilet paper i need goin down to the receptionist asking for it .. A VERY BAD EXPERIENCE.. !!!!!!

I was given a tour by Front desk and notice all floors had a strong pungent odor..The only okay floor was on the 4th floor. I reserved a room for the weekend for 166.00 and pd cash 260 they don't give change so added another day an given a receipt.I was bringing my luggage in and reservation was change by a Gentlemen stating price was increase and showed me a deceptive paperwork with Choice Hotel...My first time staying here was so diappoimted..The gentleman was so rude and disgusting and telling his own staff to be quiet when she tried to explained the reservation. The front entry door is broken, the elevators flooring dirty. I can smell cigarettes smoking when Touring.This place is full to capacity and the owners can't even Shampoo carpet or hire housekeeping to keep the place clean..The fourth floor has barking dogs .The extended stay looks okay on the outside but need improvements on the flooring and pungent odor buy a bottle of air freshner for 1.00..My room was okay becsuse quote management rm..but shower curtains moldy and sink draining slowly..

Very close to the airport and free shuttle to the airport ，delicious food in restaurant of the hotel

Good place

The room was roach infested and it smelled very bad. The carpets need cleaning, and need steadier beds. We got ready to leave and roaches were crawling up the wall, across the countertop, and in the cabinets.

It was awful I asked for non smoking room but I ended up had a room that smelled nothing but Smoke the pillow is nasty not clean blankets dirty the whole hotel smell like cigarettes and weed. Bathroom dirty

We were arriving after hour and there was no one answer for us to check in. We were waiting at front desk and try to call them for like 30 minutes. It was 1am and we so tired from driving for hours.

Manager on duty 1/12/23 was a great help!!

very smoky in NONSMOKING rooms, hallways, ALL OVER the hotel

The front desk was really good. They were dealing with a lot but were always warm and engaging. Though this was a non smoking place there was a strong smell of smoke and weed in the hallway through my stay. Often it would even come into our room. The room was dirty, one pillow with no pillowcase, the microwave had a hole burned into the case. The remote to the tv did not work. The screen was busted on the window. The bedside table had no drawer. Unfortunately the elevator broke and we were on the top floor. Seemed to be lots of drama with tenets.

Did book a room from Expedia When came to check out The staff said it is fully booked No room for me Too weird Be scammed

Bad service..no front desk server..

I booked the room online it as $360 for a week but got there they charge me $420 for a week I thought I had it till Saturday morning but one of the employees looked at my receipt. I did online and gave me a credit for Friday night or leave.

Staff excellent property as well