Overall Ratings & Reviews WoodSpring Suites Charlotte Gastonia

When i arrived there and she saying room wasnt ready and told me cancel and refund from her Boss and also he saying will refund me back but havnt get it back yet

It was trash and roaches was there never ever again

Will come again

The service was rude and our microwave didn't work neither did our phone and we had to use one bar of soap.

I rented 2 rooms. The door was spilt in one room so you had to lift up hard to get it to close. It looked as though someone had tried to force the door open. There was a large gap in the door to the second room so all noise level was terrible. Both doors were unsafe. It was the worse hotel stay I have ever experienced.

You would miss it if you wasn’t looking for it

staff was good. property was in bad condition. room was dirty, bedding was dirty. bed was extremely uncomfortable and noisy. property had a lot of drug addicts and homeless people seemingly treating the place as an apartment complex. shower filled with water when in use. floor was sticky. air in the room felt damp and heavy. loud guests at all hours of the night and morning.

My stay here was terrible will never do it again had a bug crawl around came in not feeling like the room was properly cleaned damaged property the lock for door was broken half way will never stay again.Only thing nice I can say about that stay was that the front desk lady was nice and the HEAT suckss!!

Bugs in room. No ice machine in hotel. Key attendant gave me would not open door and had to go back to get another key.

People live there so it's weird with them smoking outside the front entrance. They took our licences which tell me there is some shadiness sometimes there. Old and needs to be updated.

Multiple time you charge me for hotels reservations and when i went to the hotel they told me that they don’t have room and when I contacted you you said that if it is in progress you can’t do anything.

Rooms smelling like smoke and roaches appeared :(

I really saw a roach in the bathroom but you pay for what you get I guess

Cockroaches

This place was absolutely disgusting. We booked last minute because it was cheap and the pictures looked good. We have 5 month old twins that were upset and extremely exhausted. The staff took forever and were completely unprofessional. When we walked into the room there was black stuff all in the bath tub. The lamp shade had burn marks all over it. The walls were yellow and there was stuff all over the walls and dressers it was DISGUSTING. No place for infants. When we told them about it they didn’t offer a refund, to clean the room or give us a different room.

Booked & paid in advance - Called ahead for the late check in - Showed up - they had no clean rooms and told us we had to find somewhere else to stay

Booked a room @ approx 3pm through Hotels.com. When I showed up at the property approx 6:30 pm w a confirmation # on my phone, I was told they had no more rooms avail. Will be deleting "Hotels.com" in my list of apps!

Elevator broken. Tried to place me on the 4th floor. Ended up on 2nd floor. As a travel nurse, I made A LOT of trips up and down those stairs to unload my and load my car. I cut my stay there short by 12 days and booked another hotel due to the heavy smell of the green herb that constantly lingered around the entrances. Oh and the name “Suites” is misleading as there is only a hard desk chair and bed in the room, nothing else to sit down on after working all day.

First, the hotel hallway stinks. Cooking in the rooms generated bad smell everywhere in the property. Secondly, only 1 desk, 1 computer, and one hotel receptionist to sever. Therefore, a long line in peak time checking. No lobby. Hotel elevator is out of order for ever never fixed. Every guests have to walk up stairways. Toilet is 100 year olds. Stains and stinks in toilet bowls it is horrible to use toilet bowl like that. Water show flow rate slower than my urine flow. Kitchen provided by no pan nothing to cook. No coffee maker in the room. Towers are too old it scratched my skin when I used it to wife my body. No safety mat in the bathtub that could hurt someone if skid. Cleaning service knocked the room door at 10:30 for checking out. Hotel internet wifi so slow. I never come back this hotel again and recommend everyone not to come.

The room was ok...the fridge didn't work....could not connect to the wifi at all (even after calling the front desk and getting specific instructions)...the bed was fairly comfortable...there was plenty of hot water....a hotel employee opened our door TWICE without knocking (if he knocked neither my wife nor I heard him)....however, the hotel assistant was very friendly