Kristal Hotel Jakarta

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Overall Ratings & Reviews Kristal Hotel Jakarta

Traveloka (3,350)
Other sources (234)
8.7
Very Good
From 3,350 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.8

People often mention about Kristal Hotel Jakarta
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Room Space (117)
Family Friendly (110)
Staff Friendliness (109)
Bedroom (109)
Bathroom (99)
Hotel Area (99)
Accessibility (95)
Ambiance (94)
Surroundings (91)
Distance to City Center (85)
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Traveller Reviews Kristal Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
Indra M.
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8.5
/10
Reviewed 6 day(s) ago
Very good hehehehehehehehe
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Accommodation's Reply
15 Nov 2025
We are delighted to hear that your experience at Crystal Hotel Jakarta met your expectations. We hope that we will continue to be your favorite place to stay. See you soon, Anton Khatim, Executive Assistant Manager
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N***a
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Staycation
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8.5
/10
Reviewed 7 day(s) ago
The hotel is comfortable and clean. It's perfect for bringing a large family for a get-together. The staff is also friendly. The hotel's location is close to everything and easy to access.
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Accommodation's Reply
15 Nov 2025
Thank you very much for your review. We are very pleased that you and your family enjoyed your stay at Crystal Hotel Jakarta. We are very pleased to know that our facilities are ideal for large family gatherings and that our team provided friendly service. We hope to see you again on your next visit. Best regards, Anton Khatim, Administrative Assistant Manager
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N***a
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10.0
/10
Reviewed 1 week(s) ago
I stayed here because the office was very close and there was an event going on. So the family could stay here while waiting. The room was very spacious, clean, and the service was excellent. I'll definitely be back.
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Accommodation's Reply
15 Nov 2025
We are delighted that you and your family were satisfied with our hotel facilities and services. Thank you for sharing your valuable experience with us. We hope to welcome you back again soon. Anton Khatim, Assistant General Manager
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R***o
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Leisure
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9.4
/10
Reviewed 2 week(s) ago
Keep it up! You are doing great. Thank you
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Accommodation's Reply
13 Nov 2025
"Thank you so much for the kind encouragement. We truly appreciate your support and are glad to know you had a great experience with us. Looking forward to welcoming you back again soon. Warm regards, Anton Katim Executive Assistant Manager"
Verified Traveler
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10.0
/10
Reviewed 2 week(s) ago
Old hotel but excellent service. All staff are friendly, rooms are clean, area is clean and tidy, Wi-Fi is fast, and food is delicious. Highly recommended for families or solo travelers.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Thank you very much for your warm review. It makes us very happy that you enjoyed your stay at Crystal Hotel Jakarta. Your review is truly an inspiration to all our team to continue to provide the best service. We look forward to welcoming you back again, whether with your family or for a private getaway. Best regards, Anton Khatim, Executive Assistant Manager
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E***E
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Thank you to Ms. Ega, the e-commerce staff member. I had to change my booking, and she was very helpful with the process. The room was clean and spacious.
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Accommodation's Reply
15 Nov 2025
We are delighted to hear that our team has helped facilitate your booking change. Thank you very much for taking the time to share your experience. We hope to see you again at Crystal Hotel Jakarta for your next stay. Best regards, Anton Khatim, Executive Assistant Manager
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Nizam A. N.
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Transit
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10.0
/10
Reviewed 3 week(s) ago
Since 1996 familiar to this hotel, stay on top Kristal 🚀
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Accommodation's Reply
15 Nov 2025
"Wow. Thank you for your loyalty and for staying with us since 1996, Mr. Nizam. It trulty warms our hearts to know that Kristal Hotel Jakarta has been part of your journey for so long. We're grateful for your continued trust and can't wait to welcome you back for many more wonderful stays ahead. Warm regards, Anton Katim Executive Assistant Manager"
Indra M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The food is delicious, the place is also clean, a lil bit classic but still okay and comfortable.
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1 people find it helpful
Accommodation's Reply
01 Nov 2025
Thank you for your review, Indra. We are glad that you enjoyed the food and felt comfortable with the atmosphere at Crystal Hotel Jakarta. We hope to see you again on your next visit. Best regards, Anton Khatim, Executive Assistant Manager
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S***a
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
first time experience and will book there again..thank you Traveloka and thank you Crystal Hotel
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Accommodation's Reply
25 Oct 2025
Thank you for your review. We are honored to have been a part of your first memorable experience. We hope to see you again at Crystal Hotel Jakarta for another memorable experience. Best regards, Anton Khatim, Executive Assistant Manager
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MFENNO29 F.
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Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
Good area in the middle of Pondok Indah, short drive to the mall and walking distance to padel courts
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Accommodation's Reply
25 Oct 2025
"We're glad you enjoyed our convenient location. Thank you for your kind review. We look forward to welcoming you back to Kristal Hotel Jakarta. Warm regards, Anton Katim Executive Assistant Manager"
H***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Hotel Kristal is a high-star hotel in Jakarta. Should Hotel Kristal's birthday gift focus be on long-stay customers? Why aren't first-time guests given a special "Birthday Cake" offer to encourage repeat stays? I'm a bit disappointed. They initially attempted to confirm with management, but apparently they didn't take the initiative to inform the customer, so they had to make up their minds first.
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Accommodation's Reply
01 Nov 2025
We apologize for any inconvenience this may have caused you with your birthday party request. Your feedback is very important for smoother communication and service in the future. Thank you for choosing Jakarta Crystal Hotel. We will do our best to provide you with an even more satisfying experience on your next visit. Thank you, Deputy General Manager Anton Kartim
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M***d
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8.2
/10
Reviewed 5 week(s) ago
The room is nice, spacious, strategic location, drinking water is in a gallon so you can freely take drinking water.
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
“We are pleased to offer spacious and comfortable rooms with amenities to make every guest feel at home.
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sandy h.
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
Absolutely top notch. Really nice and comfortable.
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Accommodation's Reply
11 Oct 2025
"Thank you for your super positive review, Mr./Ms. Sandy. We are very happy to hear that you felt comfortable and enjoyed your stay at Kristal Hotel Jakarta. See you again on your next visit for another pleasant and comfortable experience. Best regards, Anton Katim. Executive Assistant Manager"
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M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Very nice and fun, tomorrow I will stay here again
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Accommodation's Reply
11 Oct 2025
"It's great to know you're planning to stay again. We look forward to welcoming you back. Thank you for your review. We hope your next visit will be even more comfortable and memorable. Best regards, Anton Katim, Executive Assistant Manager"
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I really enjoyed my staycation here. The price, service, facilities, and location are all great. It's worth it.
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Accommodation's Reply
11 Oct 2025
"We are very happy that you enjoyed your staycation at Kristal Hotel Jakarta and were satisfied with the service and facilities we provided. Thank you for choosing Kristal Hotel Jakarta. We look forward to welcoming you back for your next staycation experience. Best regards, Anton Katim, Executive Assistant Manager"
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R***i
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
[Engaging opening lines] [Tell us about your stay] Ambiance/Facilities: [Describe the hotel's atmosphere and facilities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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1 people find it helpful
Accommodation's Reply
11 Oct 2025
"Thank you for giving us the best rating for your review this time. We hope you continue to enjoy a pleasant staycation experience with us. Best regards, Anton Katim, Executive Assistant Manager."
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Anggi D. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very comfortable, strategic location
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1 people find it helpful
Accommodation's Reply
11 Oct 2025
"We hope your great experience this time will encourage you to continue choosing Kristal Hotel Jakarta for other equally memorable experiences. Warm regards, Anton Katim, Executive Assistant Manager."
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
big
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Accommodation's Reply
15 Oct 2025
"Thank you very much. I hope your next visit will be smooth. See you again, Anton Khatim, Administrative Assistant Manager."
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Rendra Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Great experience with classic hotel
1 people find it helpful
Accommodation's Reply
11 Oct 2025
"We hope your great experience this time will encourage you to continue choosing Kristal Hotel Jakarta for other equally memorable experiences. Warm regards, Anton Katim, Executive Assistant Manager."
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Wide room makes it very comfortable.
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Accommodation's Reply
11 Oct 2025
"It's great to hear that you enjoyed the spacious room in our hotel. Thank you very much for your review. We hope your next stay will be even more memorable. Best regards, Anton Katim, Executive Assistant Manager."
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Number of reviews per page
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