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Traveller Reviews Kristal Hotel Jakarta
Number of reviews per page
20
20
40
40
Customer reviews
av
anita v.
Staycation
8.8
/10
Reviewed 4 day(s) ago
satisfied here... comfortable and clean... cm card lock is sometimes a bit difficult to open... please check... but everything else is okay for a rest
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N***a
10.0
/10
Reviewed 7 day(s) ago
The food is varied and delicious. The hotel and rooms are clean. The playground is well-maintained, the swimming pool is clean, and the chlorine smell isn't too strong. Mrs. Rini from The Deli cafe is very friendly. I will definitely be back again 👍🏻
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1 people find it helpful
Accommodation's Reply
24 Aug 2025
"Dear Sir/Madam, Hearing that you enjoyed the facilities and services we have provided makes us happy. Warm greetings also from the TRhe Deli Team, your appreciation must have made them even more enthusiastic. Thank you for your review. We look forward to welcoming you back. Warm regards, Anton Katim. Executive Assistant Manager"
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Mirza
Business
8.8
/10
Reviewed 1 week(s) ago
Overall, it's recommended for the price. You can go jogging and take a leisurely stroll around the hotel.
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Accommodation's Reply
24 Aug 2025
"Dear Mr./Ms. Mirza, It was a pleasure to hear that you enjoyed your stay at Kristal Hotel Jakarta, especially the jogging and leisurely walks around the hotel. Thank you very much for your recommendation. We look forward to welcoming you back for a more enjoyable experience with us. Warm regards, Anton Katim. Executive Assistant Manager"
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Muhammad A.
9.7
/10
Reviewed 2 week(s) ago
Kids friendly. Complete facilities.
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Accommodation's Reply
24 Aug 2025
"Dear Mr. Muhammad A., Thank you for your review. We are delighted that our facilities are impressive and child-friendly. We look forward to welcoming you back with your family. Best regards, Anton Katim, Executive Assistant Manager"
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A***i
Transit
8.5
/10
Reviewed 2 week(s) ago
Comfortable and quiet, suitable for rest and family vacations
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Accommodation's Reply
24 Aug 2025
"Dear Sir/Madam, It's a pleasure to hear that the atmosphere at Kristal Hotel Jakarta is comfortable and peaceful, perfect for relaxing and vacationing with family. Thank you very much for your review. We look forward to welcoming you back with your loved ones. Warm regards, Anton Katim. Executive Assistant Manager"
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F***a
Transit
10.0
/10
Reviewed 2 week(s) ago
It's really comfortable here, besides the spacious hotel is good for the ladies and the guy is very friendly so it makes you feel more at home here next time I'll stay here again ✨🤎🌸, the food is also delicious, the service is okay, there are lots of facilities aww🫶
I feel like I'm in Bali when I see the swimming pool 😅✨ the kids are happy and don't want to anymore😂
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1 people find it helpful
Accommodation's Reply
24 Aug 2025
"Dear Sir/Madam, Thank you for choosing Kristal Hotel Jakarta. We are delighted to hear that you found the atmosphere here comfortable and at home. We also appreciate the friendly service from our team. We look forward to welcoming you back again, so we can make your next family vacation even more exciting. Warm regards, Anton Katim, Executive Assistant Manager"
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YR
Yeny R.
Transit
9.4
/10
Reviewed 2 week(s) ago
Comfortable. I'll stay here again next time.
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Accommodation's Reply
24 Aug 2025
"Dear Mrs. Yeny R., It is a pleasure to hear that you felt comfortable while staying at Kristal Hotel Jakarta. Thank you for choosing Kristal Hotel Jakarta. We look forward to welcoming you back for your next experience with us. Warm regards, Anton Katim. Executive Assistant Manager"
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Fanny
Staycation
9.4
/10
Reviewed 4 week(s) ago
First time checking in here. Luxurious hotel. Good service, friendly staff. Cleanliness is maintained. Hopefully I can stay here again next time🙏
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Accommodation's Reply
16 Aug 2025
"Dear Ms. Fanny, We are delighted to have been a part of your first stay here. Thank you for your review. We hope to welcome you back with our best service in the future. Warmest regards, Anton Katim, Executive Assistant Manager"
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I***I
8.5
/10
Reviewed 4 week(s) ago
Great, if I go to Jakarta I will come here again.
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Accommodation's Reply
16 Aug 2025
"Dear Sir/Madam, We are delighted to hear that you were satisfied and we would be delighted to welcome you back when you visit Jakarta. Best regards, Anton Katim. Executive Assistant Manager"
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H***u
Business
10.0
/10
Reviewed 4 week(s) ago
very comfortable and spacious... next time I go to Jakarta, I'll come here again
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2 people find it helpful
Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, Thank you very much for your review. We are delighted to hear that you were comfortable and satisfied with the spaciousness of our room. We look forward to welcoming you back when you visit Jakarta. Best regards, Anton Katim, Executive Assistant Manager"
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t***a
8.5
/10
Reviewed 4 week(s) ago
Nice, I like it, it's so big and worth the price.
1 people find it helpful
Accommodation's Reply
30 Jul 2025
"Dear Guest,
Thank you for taking your time to share your experience with us. We're happy to hear you enjoyed your stay.
Hope to have you back again soon.
Warmest regards,
Anton Katim
Executive Assistant Manager"
Era O. C.
8.5
/10
Reviewed 4 week(s) ago
Room so confortable.. So far so good..
1 people find it helpful
Accommodation's Reply
30 Jul 2025
"Dear Mr./Ms. Era O. C.,
We're glad to hear the room was comfortable and that ecerything went well during your stay. Thank you for your kind words, and we look forward to welcoming you back again soon.
Warm regards,
Anton Katim
Executive Assistant Manager"
T***k
10.0
/10
Reviewed 5 week(s) ago
Great hotel, comfortable. Friendly staff. Clean. Free parking.
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Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, Thank you for choosing Kristal Hotel Jakarta and for your positive review. We are delighted that you enjoyed our facilities, the friendliness of our staff, and the cleanliness of the hotel. We hope you had a pleasant stay and look forward to welcoming you back. Best regards, Anton Katim, Executive Assistant Manager"
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D***d
10.0
/10
Reviewed 5 week(s) ago
Very good, fast service, clean location, and friendly staff and everything is cool.
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Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, We are very pleased to hear that the service we provide and the facilities available have given a good impression during your stay at Kristal Hotel Jakarta. Thank you very much for your review, see you again on your next visit. Warm regards, Anton Katim. Executive Assistant Manager"
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RP
Reza P. I.
10.0
/10
Reviewed 5 week(s) ago
A very enjoyable holiday with the family
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Accommodation's Reply
30 Jul 2025
"Dear Mr. Reza, Thank you very much for your brief but meaningful review. We hope these wonderful moments will be remembered, and we look forward to welcoming you and your family back again in the future. Best regards, Anton Katim, Executive Assistant Manager"
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Eka N.
8.2
/10
Reviewed 6 week(s) ago
The room was spacious, clean, and comfortable. Check-in was fast...
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Accommodation's Reply
30 Jul 2025
"Dear Mr./Ms. Eka N., We are delighted to learn that you enjoyed the spacious and clean room and the quick check-in process. Your comments are a great motivation for our entire team to continue providing the best service to every guest. We look forward to your next visit at Kristal Hotel Jakarta. Best regards, Anton Katim. Executive Assistant Manager"
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D***n
Staycation
7.2
/10
Reviewed 6 week(s) ago
Please speed up the room preparation so that those who have booked at the specified time don't have to wait any longer.
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Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, We apologize for the inconvenience you experienced regarding room availability. We will follow up on your feedback immediately and take your feedback seriously to the operational team so that the check-in process at the specified time can run more smoothly without waiting. Thank you for your review and feedback, we look forward to welcoming you back with even better service in the future. Warm regards, Anton Katim. Executive Assistant Manager"
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D***n
Staycation
7.4
/10
Reviewed 6 week(s) ago
The check-in time was already booked but it didn't match the time, even waiting for the room to be ready could be 1 hour more than the schedule, when checking out wasn't even 11, I was already called and asked whether I wanted to continue or not, if not, I was expected to be ready until 12 noon, the time given 😂🫣
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Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, We apologize for the inconvenience you experienced regarding the delay in check-in and the follow-up process before check-out. This situation is certainly not the standard of service we want to provide at Kristal Hotel Jakarta. Your feedback is very important and we will immediately pass it on to the relevant team for evaluation and improvement to prevent similar incidents from happening again in the future. Thank you for sharing your experience with us. We look forward to welcoming you back with even better service in the future. Warm regards, Anton Katim. Executive Assistant Manager"
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R***a
10.0
/10
Reviewed 7 week(s) ago
The hotel room is very spacious, there is a mini kitchen and a refrigerator too 👍
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, We are pleased to know that you enjoyed the comfort of your room and the facilities we have provided. We hope you had a pleasant stay, and we look forward to welcoming you back again soon. Best regards, Anton Katim. Executive Assistant Manager"
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M***d
Staycation
8.5
/10
Reviewed 7 week(s) ago
The room is spacious and nice, there is a sofa, consists of 3 rooms, there is a kitchen, bathroom, and bedroom, for drinking water using a gallon so you are not afraid of running out of water, there are cutlery. Fun.
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Accommodation's Reply
11 Jul 2025
Dear Sir/Madam, We are delighted to hear that you enjoyed our room facilities. Thank you for sharing your pleasant experience at Kristal Hotel Jakarta. We look forward to welcoming you back on your next visit. Best regards, Anton Katim, Executive Assistant Manager