When I stated to the lady at reception I had 'paid' less than what she asked me to pay (as she was unawares I had already paid), she then phoned Expedia/Wotif for five/ten minutes and had an argument to them about selling rooms to cheap (awkward). This was before checking us in and giving the keys to the room...Three nights, room never serviced, suggest freeview tv needs a rejig as could only get five channels, two of which religious.