EG
Erwinto G.
Leisure
9.4
/10
Reviewed 3 week(s) ago
The service is good, but you have to go up to the 2nd floor using the regular stairs (there is no elevator).
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Accommodation's Reply
14 Sep 2026
Dear Mr. Ervinto G., Thank you very much for your stay and for sharing your review. We are delighted to hear that you were satisfied with the service our team provided. We apologize for any inconvenience regarding access to the second floor, which currently requires stairs. Your comments and suggestions are invaluable to management in evaluating and improving the hotel's facilities in the future. For further information, if you are staying again with family or bringing extra luggage, our team is always ready to assist you in carrying your luggage to your room. You can also request a room on the ground floor when making your reservation, subject to availability. We hope to welcome you back to Diamond Solo Hotel again. Sincerely, The Management Team, Diamond Solo Hotel
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