Overall Ratings & Reviews Tolip El Galaa Cairo Hotel

Customer service are so well trained. Good communication with clients.

Property is good but, there is nothing to do within walking distance. We had to take taxi all the time to go out to eat or shop.

Nice place with good location. Noise is a little bit too much

I like staff services and cooperation, it is clean the food is great and i would like to thank them for their service.

Nice

None was liked.

Nice and clean

Good

Rooms are old and smelly. Toilets are old and dirty. Service is great but hotel needs major renovations.

Room is not perfect bed not comfortable toilet not clean and so old but

People are not friendly - they never smile - some of them are rude. I asked the lady in the front desk for a pen, she was upset and told me: “but you have to bring it back”.

The hotel is very good but it is situated next to very busy highway and it it is very noisy

When we first checked in we were upgraded from a standard room to a deluxe room in order to get a king bed and one not facing the freeway. The room was adequate but not clean with smudged glass, dirt in the corners, a dirty bedspread, thin bare sheets. Exhausted, we just crashed and tried to sleep. The noise from the road still penetrated. The next day my partner spoke with management who said they would have the room deep cleaned while we were away for the day. We returned and some improvement had been made it was still not acceptable. Mgmt came and inspected - agreed it was needing additional work and upgraded us again into a suite which was in fairly good shape and it was clean. So- a bit of perspective- this hotel is shabby from use but the staff does try to keep up with it. It just needs an update - toss out the tired furniture, new paint, deep cleaning, and get some fresh linens for the beds. Its primary customers seem to be Egyptians and not tourists so the standard may be different. We also had a soccer team there so that may set some of the level of comfort and accommodations. I cannot say enough how lovely the staff was to us and how much we enjoyed the breakfast. American coffee! Not a huge variety of hot food but plenty to eat overall and the chefs did make us omelets and falafel each morning fresh which was great...you do have to track them down a bit but after the first morning we were greeted like family. Easy to access most of Cairo easily via taxi

I always stay dame place because is very convenient and confortable

Pictures are misleading

The bathroom in my room needed work, the shower was spraying everywhere my hair got soaked every time. The hotel is also off a main highway so lots of traffic noise. It is convenient as far as accessibility to the airport but it is a good distance from the downtown area if you are doing any tours, most companies will charge extra for pickup services

Breakfast limited

Staff very bad service

All good.

Too old and not clean