Tv not connected and therefore unusable; sole living space lamp not working; kitchen under cupboard lights not working; loose flooring in the kitchen; light diffusers missing. 45 minute wait to check in. Do I need to go on…. All issues raised with on site staff.

Poor customer service

Great

We had a a very good stay at this apartment, kitchen was fully stocked, everything was clean, beds were comfortable. Only complaint will be front door had no insulation so conversation in the hallways around the elevator sounded like people were in the flat.

10/10 for home to home comfort Apartment was clean to perfection spotless! Very spacious felt like home! Thank you to Arjun who went above and beyond. Only little hiccup was that our oven was not working but it was very quickly dealt with!

Room was immaculate and staff very friendly

Reception made a mistake with overcharging parking twice - upon check-in with me and then upon checkout to my husband as they had failed to make a note on their system. Upon complaining no apology was ever made, instead there were excuses, delays and it was dealt with extremely unprofessionally. Would not return due to this experience.

We were booked for 2 nights but were unable to stay for the second night due to a leaking sewage pipe in the next door room which caused a flood of sewage water in the corridor outside our room and made our room smell strongly of sewage. Unfortunately the only exit route from our room, was via the carpeted hallway covered in sewage water. We have since had to throw away our shoes after having no option but to walk through it. Despite the reception being apologetic no offer of protective shoe covers were offered whilst we were vacating the room (despite the cleaning staff wearing industrial style shoe covers and wellies whilst trying to rectify the mess). The reception did attempt to offer another apartment in a different location but this had already ruined what was a short stay in London and had triggered our son who has special needs therefore moving was not possible. This was an incredibly expensive stay in London for only one night and I think a stay at the Savoy may have worked out cheaper!

The family room was extremely big and clean. The view was great. Staff was accommodating.

Great location

Staff were very helpful and the room was comfortable but lacks a full length mirror.

Reception staff really friendly lovely clean apartment

Spotlessly clean. Fully equipped

Room was nice

Clean and spacious. Great facilities in room. Would have been handy up have terrestrial tv as an option. I could only get Samsung tv. Staff super helpful

Good location, spacious, clean.

Clean room, bit of distant for train station 19 Minutes walk to be exact

Can’t fault the staff or the apartment

Lovely stay! Very convenient for visiting canary wharf! Initially we didn't like our room as the door opened straight onto the main street so we were able to change immediately. The second room was much better, very clean, felt very safe and so great being able to save some money and cook our own food. Would definitely stay again!

Perfect apartment, very clean and well presented, very good communication. Walking distance for all facilities. Would stay there again