Overall Ratings & Reviews Quest San Hotel Denpasar by ASTON

Dear Valued Guest, Thank you so much for your warm and pleasant review. We are delighted to hear that your first impression was so positive upon entering the hotel, and that the service from the parking attendant to our hotel staff provided a memorable experience. We are also very happy to hear that you and your family, especially your wife and children, enjoyed the elegant ambiance of your room and the charming pool view. Reading that you plan to stay again next year is truly an encouragement for our entire team at Quest Sun Hotel Denpasar to continue providing the best service. We look forward to welcoming you and your family back in the future. Thank you for choosing us as part of your Bali vacation. Best regards, General Manager. Yono Sulistyo

Dear Valued Guest. Thank you for sharing your experience while staying at Hotel Quest San. We appreciate your trust in choosing us, and we apologize for the inconvenience caused, especially regarding the lack of response from our staff upon your arrival. We understand how important prompt service is, especially when guests come with elderly parents and children. In situations like this, assistance should not be asked for, and should be given immediately with the initiative of our staff. We apologize for not meeting your expectations this time. We have conveyed your feedback directly to the Front Office team for evaluation and improvement, including re-training to be more sensitive and responsive to guest needs. Hopefully we will be given the opportunity to welcome you back with much better service. Best regards, General Manager. Yono Sulistyo

Dear Valued Guest. Thank you very much for your trust and for returning to stay with us for the third time. We are very happy to hear that you found our hotel clean and comfortable. We apologize for the hot shower issue during your last visit. This is certainly not the experience we expect for a loyal guest like you. Our technical team will immediately check so that the problem does not recur. We greatly appreciate your feedback, and hope we can continue to be your choice every time you visit [location]. See you on your next visit. Warm regards, General Manager. Yono Sulistyo

Dear Valued Guest. Thank you for sharing your experience during your stay at Hotel Quest. We are very happy to hear that you were satisfied with our overall service. However, we apologize for the inconvenience you experienced regarding the gate staff who did not assist you when you were about to cross the road during check-out. This is certainly not the standard of service we want to provide, and we greatly appreciate you for conveying it. We will immediately follow up on this feedback with the relevant team so that similar incidents do not happen again in the future. We look forward to welcoming you back with a more perfect experience in the future. Warm regards, General Manager. Yono Sulistyo

Dear Valued Guest, Thank you for sharing your experience with us. We are glad to hear that you were satisfied with the overall cleanliness of the room and the service we provided. However, we also apologize for the inconvenience caused, especially regarding the condition of the bathroom, towels, and the check-in process that took longer than expected. Your feedback means a lot to us and we will follow up immediately so that it does not happen again in the future. We look forward to welcoming you back with a better experience in the future. Warm Regards. General Manager. Yono Sulistyo

Dear Doni H. Thank you very much for your positive review. We are very happy to know that your first experience with your family was so comfortable and memorable. Our strategic location and the services from our team are indeed designed to provide maximum comfort for our guests. Your review is a great motivation for the entire team to continue to provide the best service. We are looking forward to your next visit. Warm Regards. General Manager. Yono Sulistyo

Thank you for your positive review. We are glad to know that you enjoyed our various facilities, from the variety of food, strategic location, to the service from our staff. It is also nice to hear that you enjoyed the room with pool view and the massage service available. Regarding the input regarding drinking water, we really appreciate it and will consider it as part of our service improvement in the future. We hope to welcome you back for a more enjoyable stay. Warm Regards. General Manager. Yono Sulistyo

Dear Valued Guest. Thank you for your pleasant review. We are glad to know that you are satisfied with our team's service, especially during breakfast despite arriving a little late. Providing the best and flexible service for guest comfort is our priority. Hopefully this experience leaves a good impression, and we look forward to your next visit. Warm Regards. General Manager. Yono Sulistyo

Dear Valued Guest. Thank you for your positive review. We are glad to know that you were satisfied with our staff's service, especially during the check-in and check-out process. Your comments regarding the cleanliness of the swimming pool and the comfort of the restaurant facilities, including the availability of towels, are highly appreciated. Thank you for staying with us, and we look forward to welcoming you back on your next visit. Warm Regards. General Manager. Yono Sulistyo

Dear Valued Guest, We are very pleased to know that you have returned to stay since 2017 and continue to feel the quality of our services and facilities are maintained. Reviews like this are an encouragement for the entire team to continue to maintain the best standards. We are very happy that you enjoyed our fried rice, your compliments mean a lot. We look forward to your next visit. Warm Regards. General Manager. Yono Sulistyo