The staff were friendly and helpful. However, I found a cockroach in my room. I asked to change rooms, and the staff let me change, which was good.
But during my stay, the air conditioning was broken in the whole building. They didn’t offer any discount for this problem. The next morning, the elevators were not working in the whole building, and nobody told us in advance.
Overall, the service was nice, but the hotel needs to improve its maintenance and communication.