They were strict with the check-in policy time of 2pm that day since they were fully booked (which I truly understand), but, when we came back in before 3pm, we were informed that the staff is still prepping the room. Maybe it does not happen all the time. We had issue on the shower. We had a hard time controlling the temperature. Nonetheless, the rest was great. The room is spacious, the food was good. May daughter loves the carbonara very much to the point that she had it for her dinner and breakfast the following day. The pool was clean. It has great location. Plus, the staff were great.