The stay was great. Our only complaint was that the AC unit in our room broke the 2nd night which made it hard to sleep.

Nice ryokan hotel located at the hillside with great view. A simply cosy dinner was served in room and the breakfast buffet was great in main dining area. The condition is run down but most part of the premise is well maintained. Some parts e.g. kids playroom and the indoor onsen are not clean.

This is an "onsen" (hot spring) hotel. Bathing is a big part of the experience. We enjoyed our stay. The food and service were fine. While the water in the bath itself was ok, the water in the area outside the bath where you wash before getting in the bath was not hot enough. We complained and the hotel staff was very apologetic. They explained that there was an issue with their hot water heater, but the damage had already been done. It was disappointing.

Nice hotel and convenient bath and restaurant. Happy hour was very nice. Staff was very helpful to our needs.

Nice stay

We were expecting a room plus a common area for the kids to sleep. It turned out that we were to sleep in one small common area, Japan style. Uncomfortable but ok for one night.

Didn’t enjoy sleeping on floor!! Room smal & photos on web sight looked like beds!

Overall, it was an okay stay but far from outstanding/excellent. The food was okay but the hot spring (onsen) facility was not clean. The water inside the main bath tub was not fresh/clean and I could see some hair floating.

Excellent service. Very friendly and helpful staff.

Outdoor onsen is very small only can accommodate 2 to 3 people at a time

The food and it's presentation was exquisite. And so much of it. A complete banquet . If you love sea food then heaven awaits. All the hotel staff were very helpful and friendly and there are staff that speak excellent English that made us feel very welcome and special. I must add that breakfast is a banquet buffet and also fabulously presented.

One of the best hotels I’ve stayed in the food dinner served in your room was awesome like a 13 course meal and the Hot Springs in the hotel were wonderful

As my mother's knees are weak and not fit for tatami, we have requested a room with western bed with reason, but they did not give advance notice of the unavailability of such room. In addition, the bedroom was worn out and the chairs were burnt with holes. Yet, the staff there are friendly and nice.

フロントから露天風呂に行くまでの間が、タバコ臭い。宴会場と喫煙ルームの前を通ってお風呂にいかなければならない。 配膳係の方はとても親切だから、フロントの方が冷たく感じる。笑顔もない。

スタッフの方々の対応も良かったドリンクサービス等のおもてなしもあって別府の湯も楽しめて良かったです。

スタッフの対応は素晴らしい！ 景色と朝食が良かった。

clean and good service.

適合家族旅行，泊車方便。

年齢問わず、ゆったりと楽しめました。 また行きたいです。

お風呂に何人入っているかわかるのは良かった