We arrived late, heating was on full blast, rendering the top area with 2 beds unbearable to sleep. Cooling fan did not work. 4 of us ended up sleeping on the ground level. When I tried to politely inform the receptionist the next morning she was so aggressive.
We were refused breakfast because we did not book, there were no signs saying we had to. Only wanted a croissant and a coffee. Again the receptionist was so rude about it.
Horrible experience!