Overall Ratings & Reviews Ryokan Suminoyu

Thoroughly enjoyed my stay. From the pickup at the station to the drop off at the Snow Monkey Park, to the “key” to the local Onsen circuit…this was a welcome reprieve from the crazy pace of Tokyo and Kyoto. Everyone was so friendly and helpful, dinner and breakfast meals were all amazing and the rooms and facilities were clean and comfortable. I would go back in a heartbeat. And to top it all off, I accidentally left my shampoo and conditioner and before I’d realized it, they drove it over to me and gave it to me in the train before it departed, going way above expectations!

For an authentic Japanese experience this is the place to go. Staff wonderfully helpful, picked us up from the Monkey Park when we arrived, also put on an early breakfast for us as well as early transport to the railway station.

The whole stay was a great experience. The staff were amazingly helpful. We needed to be picked up from the station and they came. I needed a PowerPoint adapter abd tgey were able to loan me one. We needed to get back to the station earlier than their set time abd tgey accommodated us. Well done guys, it was great.

Great service, from check in to check out. Amenities available were great & dinning room staff were very friendly & explained all the dishes. Onsen was fabulous

Excellent service. Delicious meals at the Ryokan and they catered to my dietary needs! They made me delicious vegan and gluten-free dinner and breakfast. I loved the bathhouse as well.

We had a wonderful two night stay here, one in a traditional Japanese room and one in a modern Japanese room. The staff did everything to make us welcome; they are super friendly and helpful. You have everything you need for a stay in an onsen town. The kaiseki dinner was delicious - served in a dining room not in the room, and breakfast wonderful too. The roof level onsen is clean and tidy and has great views from the outside pools - the men's more so as the women's have a bamboo discretion fence. But you can see over it. Collected and dropped at Yudanaka station to meet our trains Heartily recommend.

Fantastic ryokan within Shibu Onsen - the rooftop spring are so nice that we barely felt the need to leave the town, and the food and service was amazing

Unique dining, excellent service

This place was amazing! Never have I stayed with a more friendly staff. They were very helpful with everything. The tradition Japanese experience was perfect from the public hot baths to the great food served at dinner and breakfast!

A lovely traditional Ryokan. The staff were lovely and welcoming and went out of their way to make our stay memorable. They offer free collection and delivery to the train station and drop off to the snow monkey resort. The food is beautifully presented and very traditional. They also have a lovely onsen to enjoy.

A really special place. Amazing room, onsen and food. The service was absolutely amazing. We had the most special time.

Judanaka station transfers were so very convenient for us as well as the transfers to Snow Monkey Park. The staff were incredibly patient and helpful even though we did not speak Japanese. The food served was really incredible. Even the kids meal was very thoughtfully planned and tasty. Location was perfect, it was so close to the shrine and a tiny play area with snow for kids was right next door. They also had a foot bath and next to an area with foot baths. The onsen on site was very nice especially the outdoor one. Not crowded at all. We had everything we needed, even great espresso at the front desk. We loved our stay.

The place shows it’s age a little but the hospitality is first rate

the stay was very nice, very nice lady boss and very friendly, The room was large and extremely cozy and warm for ryokan stay. breakfast and dinner we have was so good. just love it. They supplied us with the key for the 9 public onsens and all the instructions. We also had all the necessary items for the onsen trips including warm jackets for going out. The onsen at the hotel is indoor and outdoor with an amazing view outdoors.

Definitely the best decision to change our booking (for 03 families) to Suminoyu Ryokan as the overall stay was a superb one right from the start. It was also a 2nd time stay in this ryokan for one of us. Lady proprietor greeted us warmly outside the ryokan after we had parked our cars and her team immediately sprang into action welcoming and helping us with the bags and parking. It had snowed the night before so the roads were snowed in and iced and very cold. As we were heading into snow monkey park, lady boss was concerned with the ladies' footwear and gladly offered her personal snow boots to 2 of our female travellers. The rooms were clean, cosy and well maintained taking into account that the ryokan was fully booked. Dinner and breakfast were served in a room separated for each travelling party. Service were prompt and excellent especially from a lady staff ( Filipina) who is always obliging and smiley. The Onsen on the top floor was good and we enjoyed hot soaks daily with an awesome view of the mountain range. Check out was swift and the farewell experience from lady owner and her team was with the highest recognition to their guests. They stood and waited to bid goodbye out in the cold even when we gestured that we would take a while to get ready. Overall it was a great stay and the experience we had was exceptional from the team in Suminoyu Ryokan. Thank you Suminoyu Ryokan, we will sure to be back!

The staff were so kind and helpful, and the included meals were exquisite. We were picked up from Yudanaka station and driven to the Snow Monkey Park the next morning. The location is within a block of two public onsens, but the hotel’s own onsen is even nicer and well-appointed.

Lovely ryokan experience at a reasonable price! Felt like a new property, with great rooms, food, and hospitality for our entire stay. Highly recommended for your first time staying at a ryokan, especially in an onsen village

Lovely small hotel. Very clean, great service. Great onsen on top floor. Traditional Japanese dinner was excellent.

My room was lovely and comfortable, the staff was very pleasant, friendly and helpful. The superb dinner and breakfast were really memorable and a highlight of my trip!

Really nice place. You get access to the 9 onsen nearby and the town is cute and quiet. Definitely opt in for meals, they are AMAZING.