7.2
Pleasant
From 567 reviews
Cleanliness

8.0

Room Comfort

7.2

Location

10.0

Service and Facilites

8.0

Traveller Reviews Imperial Hotel

Number of reviews per page
20
40
Top reviews
Veronique
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room okay. Very little water pressure in shower. No elevator so difficult for luggage. Location good.
Caroline
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The Imperial is a bit run-down and old fashioned. The room was large and fairly clean but the carpet could have done with a good hoover. The location is excellent - very close to the station and just off the high street - but our room overlooked the back of a pub so we had some loud noise from the glass bins being filled and emptied and there was also some bollards which issued a loud warning every time they were going up and down so it wasn’t the quietest night. Somehow we had breakfast included which I don’t remember asking for but we took it and it was very mediocre - eggs and bacon overcooked, very cheap sausages and the continental side was very basic. If you just need somewhere to doss down for a night it’s ok but not somewhere you’d recommend exactly.
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Roger
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Brilliant hotel with incredible everything
Robert
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room we received was nothing like the room advertised. Very disappointed.
Alan
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Cold shower at night, followed by a cold shower in the morning. Breakfast was below average.
Carl
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Good location in town, all as expected
Hilary
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Helpful staff, able to access hotel parking despite arriving late. Excellent breakfast. Building a bit run down but room comfortable and very vlean.
Matthew
icon-with Partner
with Partner
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

This place was not as nice as appeared on photos! We were disappointed that their limited parking had been taken so had to park in public parking and pay. The TV was about the size of a large tablet or small laptop. It was a joke. Plus the toilet would not flush! We would have asked for a new room or upgrade if we weren’t a late check in at 10:44 pm. Honestly, I probably would have looked for a different hotel had it not been too late.
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Christiane
icon-Friends and family with Friends
Friends and family with Friends
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Room number 2 was really nice. It was all clean and the staff was helpful. The hotel and rooms are a bit worn down but still, it was a pleasant stay.
Guy
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

La gentillesse du personnel. Le cachet vieillot de l’hôtel nous a plu. Nourriture excellente.
Elaine
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The location was great for walking the area--shopping and restaurants all around the corner. The room itself was ok-good enough for our one night stay. Couldn't get the heat to work and the shower didn't have much pressure. Hair dryer didn't work. overall thought is was pricey for what it was.
Amy
icon-
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room was clean and comfortable. Good for an overnight stay. No parking was available so we had to pay to park in the public carpark.
John
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Everything about this property was excellent! Food was excellent!
Marnie
icon-with Partner
with Partner
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Parking was an issue. Room was clean Wifi was sporadic. Overall the place was ok.
Denise
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The staff were amazing, friendly and efficient.Our room was lovely and clean but there were several issues with the water in the bathroom. Sometimes gushing , sometimes a trickle and then the shower tap would not turn off.However this was quickly rectified after we had reported it. The food both dinner and breakfast were very good. The hotel looks tired though and whilst our room was nice and clean the stairs were in desperate need of vacuuming. But for our one night stay , the location and hotel were adequate.
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Peter
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with Partner
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Breakfast was fine bar ok
stuart
icon-Friends and family with Friends
Friends and family with Friends
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The hotel is well located in the town, room was a twin and small. We where on motor bikes barely enough for us and gear. No luggage room, which didn't help breakfast ok. No good if you have mobility issues. Functional, not the best hotel of the trip but the most expensive 😫. Staff where very friendly and pleasant
Richard
icon-Friends and family with Friends
Friends and family with Friends
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Yes
Joshua
icon-with Partner
with Partner
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Good proximity to local shops. Has nice parking availability. Lacks hot water for showers.
Nirav
icon-Family
Family
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Terrible hotel. Noisy, old. Everything about this hotel is not as pictured on expedia at all
Number of reviews per page
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