Great spot

Overall, the hotel is very pretty and within walking distance of pretty much everything. We were right next to a departure point for the tours we took and the staff in the hotel were very nice. We were able to check in early and check out a little bit late without issues. The only things we didn't like were that the fridge in our room was not working and the WiFi in the hotel could be spotty at times. Also, there were a few days were we didn't have hot water. None the less, we had a very pleasant time.

Beth good location, staff no very friendly, no AC in the room, very small room and bathroom, no lobby area to seat. High price for what we got.

We stayed at their supplement hotel with 3 very nice 2 storied lofts with kitchenettes. Unfortunately we were in the middle with a loft on either side of us. There was a bunch of young travelers with dogs, including a puppy, staying in the 2 suites. They partied all night loudly, playing music and singing until 9 am the following morning, which is when we left on a tour. It's too bad we didn't get to experience the wonderful comfy beds to the max. We couldn't sleep for the noise. Not that we would have complained, but there wasn't a phone in our room to call anyone to say anything to had we wanted to. It was really not a pleasant experience. Otherwise the hotel was very nice. It was very cold, being San Cristobal, so bring your jammies and no heaters to be found. Very close to the cento and many good restaurants in the area. Not sure if we'd return.

First of all I am a professional photojournalist (National Geographic, Unesco) and have stayed in more than 3000 hotels in 160+ countries during the past 40 years. That said I want to make a strong criticism of the Hotel Helverica in San Cristobal. While the hotel is well located near the central square and many restaurants, and the staff was generally good, the lack of hearting in the winter months is a problem. If one is spending the entire day outside this will not be a problem but if one wishes to stay inside one’s room to work on writing such as I do, then the unpleasant cold temperature will be very bothersome. I asked for a heater but was rudely informed that I had not paid for one and would be charged extra. This seemed wrong to me, given that I was paying more than $75 per night for the room. I have stayed in many, many hundreds of hotel rooms where the heating was provided at no extra cost and feel that the Helverica is definitely overcharging for the service it gives. The additional cost for heating is NOT mentioned anywhere on Hotels.com and I think this is at the expense of the client. My advice: do not use this hotel or be ready to be uncomfortable cold.

The location of the hotel is awesome. However, the room I stayed in, number 14, is behind a club that plays music until 5am. It was loud and I couldn’t sleep well because Of the noise. This complaint has been all over the Internet but I thought it was a manageable issue. But it was not. Don’t recommend rooms at the back of the hotel.

Spent two nights here. Fantastic location near the central square. Has gated, private parking. We reserved the two-story townhouse a couple blocks from the main hotel (where you check-in). It was super clean, modern, and spacious. It had its own balcony with hammock and chairs next to the bedroom/bathroom, all upstairs. Downstairs had a kitchen with refrigerator, microwave, sink, blender, etc. There is no a/c, but not a problem at all since San Cristobal is a lot cooler than most Mexican towns. The are is tons of activity with restaurants and shopping all withing walking distance. We parked our car and never used it again until we checked out. The staff was extremely helpful and polite. We will definitely stay here again in the future!

Gorgeous, modern hotel in the heart of San Cristobal. We stayed in the small apartment style room--2 blocks from the main hotel. Our car was parked right in front of our room behind a locked door. The rooms was very clean and well-appointed. The upstairs bedroom had a bathroom with shower and a balcony with hammock and chairs. The downstairs had a kitchen and seating area. The main hotel I just off the square and out place was a couple minutes walk from there. Super convenient. We were surrounded by restaurants and walked everywhere. The front desk staff was friendly and very helpful. We will definitely stay here again!!

Beautiful room and wonderful staff! We loved it so much we booked here twice in the same week!

The hotel is lovely and in a great location. It would be a terrific place to stay when the weather is warm. But in January, there is not enough heat to keep it comfortable

I loved the location and the staff were very helpful. The rooms are very modern, clean and eco friendly. I plan to return soon.

Location and rooms were very nice. Close to everything

Noise outside the rom

Got this hotel because of the location. the. i get there and they sent me to a different place like 3 blocks away. hotel reps where not al all helpfull. tried to change the room and no more vacancy. got us really angry since we were there with other couples for a wedding. at the lobby they told us it was explained on the webpage BUT NOTHING ABOUT IT is said in the reservation.

If you want to sleep before 2 AM, this is not the hotel for you. It's very noisy because of all the bars and clubs on the street. I paid for two nights and left after one. Just a horrid experience. Friends who live in San Cristobal say it's busy and loud every night on the street. Makes me think the reviews on the website are fake., No way such a noisy place has such a high rating in the system.

Modern hotel with trendy furnishings. Very large comfortable bed and good shower. The location was excellent, a two minute walk to the main square. There wasn't a restaurant attached to the hotel which not we didn't try but looked nice. The only downside was that the room was a little cold. However there were extra blankets which we made use of.

Nice hotel. San Cristóbal was very cold and so was our room but in better weather I would love it there. Lots of hot water, good wifi, great beds, close to restaurants and the zocalo. I really wanted a kettle to make coffee or tea in the room though, or even just a hot water machine on my floor.

Muy bien

The Place was really amazing, love the room and the service from the staff was really good. location wize: is one block from the main city center. Sound: the hotel is next to a bar so you can hear some music on the background but you will rest really good. PS the bead is really good.

a media cuadra del centro