sunarji

Business

10.0

/10

Reviewed 2 week(s) ago

At first, I was hesitant to stay at this hotel, but because the event I was attending was held here, I finally booked a room here for 2 people for 2 days, it turned out that the facilities & service were very satisfying, also access to everywhere was quite close, because it is in the city center, next time, I want to stay here again for a different event & occasion.

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+5

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Accommodation's Reply

30 Jan 2026

Dear Sunarji, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager

Verified Traveler

9.7

/10

Reviewed 3 week(s) ago

The hotel is strategically located, easy to access everywhere and next to the hotel there is a 24-hour McD so if you are hungry it is not difficult to find food, the room is clean, the AC is cold, the staff is friendly, the bathroom is clean, only the parking area is narrow and outdoor and far to the lobby and if it rains from the car park to the lobby we will get wet because it is an open space.

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Accommodation's Reply

22 Jan 2026

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager

V***y

Staycation

10.0

/10

Reviewed 5 week(s) ago

It was a wonderful stay. The hotel's location is quite strategic and easily accessible, perfect for a short stay or a short staycation. The service and facilities are excellent, and the staff is friendly and responsive. The room is comfortable and clean, making for a peaceful rest. Initially booked with twin beds, but the upgrade to a queen bed went smoothly and without any issues, which is definitely a plus. The hotel's food is also quite satisfying. Overall, this hotel is always a first-choice choice for a staycation if you want to stay overnight without having to travel too far from home.

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Accommodation's Reply

13 Jan 2026

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager

F***A

10.0

/10

Reviewed 5 week(s) ago

At check-in time, the hotel staff were friendly and didn't have to wait long to get straight into the room.

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Accommodation's Reply

13 Jan 2026

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager

Verified Traveler

Business

7.2

/10

Reviewed 7 week(s) ago

I had an event at the hotel ballroom and there were many unresolved issues, such as the ringing microphone and this was the biggest problem, the banquet and IT staff were not cooperative and provided solutions, it was very disappointing, plus the security was unfriendly to my team when they wanted to load their belongings into the ballroom at night. But I really appreciated the food and dishes provided and the friendly restaurant chef.

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Accommodation's Reply

22 Dec 2025

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager

Verified Traveler

Business

10.0

/10

Reviewed 8 week(s) ago

The hotel staff is responsive and friendly.

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Accommodation's Reply

22 Dec 2025

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager

IM

Izzaty M.

7.0

/10

Reviewed 8 week(s) ago

The food for breakfast menu is less varied and the taste is not very good. The others are good.

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Accommodation's Reply

17 Dec 2025

Dear Izzaty M, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager

Verified Traveler

Transit

8.5

/10

Reviewed 8 week(s) ago

Another short transit in the capital, on my way back to France from Bandung, West Java. - Excellent location - Quick check in - Clean room - Good prices

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Accommodation's Reply

17 Dec 2025

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager

Verified Traveler

6.8

/10

Reviewed 9 week(s) ago

Everything was fine except for the hospitality of the staff. I held an event at Ibis with Pegadaian and used the ballroom facilities. I complained for three days about the microphone ringing, and after going back and forth, there was no solution. The friendliness of the receptionist and security guard was very lacking. However, I appreciate the chef and the culinary delights, which were excellent and satisfying. It's a shame.

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Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah General Manager

Verified Traveler

Leisure

6.7

/10

Reviewed 9 week(s) ago

The room had an unpleasant smell. Towels provided had visible stains.

1 people find it helpful

Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah General Manager

IS

IRMIANA S. B.

Business

9.0

/10

Reviewed 9 week(s) ago

Clean room, clean toilet, strategic location, friendly service, but unfortunately the breakfast is still standard

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1 people find it helpful

Accommodation's Reply

08 Dec 2025

Dear Irmiana S.B, We very much appreciate your comments regarding your stay at the ibis Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teuku Rusiansyah General Manager

AT

Alfred T.

Business

9.4

/10

Reviewed 9 week(s) ago

Enjoyed staying here, the room was clean too.

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2 people find it helpful

Accommodation's Reply

08 Dec 2025

Dear Alfred T, We very much appreciate your comments regarding your stay at the ibis Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teuku Rusiansyah General Manager

TH

Theo H.

Transit

8.2

/10

Reviewed 10 week(s) ago

Good location, good facilities, clean rooms, efficient staff

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Accommodation's Reply

05 Dec 2025

Dear Theo H, We very much appreciate your comments regarding your stay at the ibis Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teuku Rusiansyah General Manager

m***l

Business

9.4

/10

Reviewed 11 week(s) ago

It's comfortable, clean, complete facilities are available, hair dryer in the bathroom, TV has been upgraded to smart TV, fast, friendly service, really good service

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Accommodation's Reply

27 Nov 2025

Dear Valued Guest, we truly appreciate your valuable feedback regarding your time at ibis Jakarta Harmoni. It is always a pleasure to receive positive comments, and I will be sure to share your kind words with our team. Your feedback will surely motivate and encourage our staff as we continue to strive for excellence in our service quality. Thank you once again for sharing your experience. We look forward to welcoming you back and hope your next visit will be even more enjoyable than the previous one. Sincerely, Teuku Rusiansyah General Manager

V***y

Medical

9.1

/10

Reviewed 11 week(s) ago

Stayed at Ibis Harmoni & honestly? Super comfy. The room was spacious and clean, AC-nya dingin banget (love that), and the hot water worked perfectly the whole time. Housekeeping also cleaned my room every day, ganti handuk, refill amenities—pokoknya rapi terus. For the price and location, it was such a smooth and comfy stay. Would totally come back!

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Accommodation's Reply

27 Nov 2025

Dear Valued Guest, we truly appreciate your valuable feedback regarding your time at ibis Jakarta Harmoni. It is always a pleasure to receive positive comments, and I will be sure to share your kind words with our team. Your feedback will surely motivate and encourage our staff as we continue to strive for excellence in our service quality. Thank you once again for sharing your experience. We look forward to welcoming you back and hope your next visit will be even more enjoyable than the previous one. Sincerely, Teuku Rusiansyah General Manager

Verified Traveler

10.0

/10

Reviewed 12 week(s) ago

Spacious room, close to eateries and ATMs.

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2 people find it helpful

Accommodation's Reply

20 Nov 2025

Dear Valued Guest, we truly appreciate your valuable feedback regarding your time at ibis Jakarta Harmoni. It is always a pleasure to receive positive comments, and I will be sure to share your kind words with our team. Your feedback will surely motivate and encourage our staff as we continue to strive for excellence in our service quality. Thank you once again for sharing your experience. We look forward to welcoming you back and hope your next visit will be even more enjoyable than the previous one. Sincerely, Teuku Rusiansyah General Manager

Y***i

Business

9.0

/10

Reviewed 14 week(s) ago

It's a nice hotel to stay. The room is comfortable. The TV channels are interesting. It's recommended for anybody.

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Accommodation's Reply

06 Nov 2025

Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager

Verified Traveler

Leisure

9.1

/10

Reviewed 15 week(s) ago

Nice breakfast and more options but room size is small

1 people find it helpful

Accommodation's Reply

06 Nov 2025

Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager

Didit B. N.

9.0

/10

Reviewed 19 week(s) ago

Check-in service is fast, but why do you have to ask for ID for each room if you book 1 person? At the restaurant, there are no staff on standby at night, the food is expensive because the portion of the side dishes is big. Breakfast, infused water drinks are only ready at 6:45, the side dishes are not very tasty, only 1 bread. The TV is not smart but national and transvision channels are okay, there are HBO and AXN. The bathroom is small but sufficient. The refrigerator is cold. Not very soundproof because the sound from the outside is still clearly audible.

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+4

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Accommodation's Reply

14 Oct 2025

Dear Mr. Didit Budi Nugroho, We very much appreciate your review regarding your stay at ibis Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teuku Rusiansyah General Manager

H***i

Business

10.0

/10

Reviewed 20 week(s) ago

The hotel staff are all friendly, always helping me with my complicated situation.

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1 people find it helpful

Accommodation's Reply

26 Sep 2025

Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager

ibis Jakarta Harmoni

Overall Ratings & Reviews ibis Jakarta Harmoni

8.6

8.6

8.3

8.8

8.5

Traveller Reviews ibis Jakarta Harmoni