Overall Ratings & Reviews Eco Luxury Hotel

Phòng khách sạn không như trên hình

The hotel manager is very friendly and helpful, when we asked for a twin bed room, we were immediately transferred to another hotel (same management) without any additional costs

Staff is ok but the room is old, smells damp, old towels need replacing.

Room is not as large as photos. Eat a little breakfast

There is no car parking. Losing parking fee for the ancient town. Must take the car before 10 am

Rooms are too bad unlike photos

Bedroom and toilet smell foul

Bathroom and bed clean. Very comfortable and good food, strategic location.

Amazing hotel, great services, good location.

Hi. Eco is great boutique hotel with clean spacious rooms. Staff very friendly and knowledgeable about area. Breakfast tasty. Need Vietnam special coffee

The image of the advertisement is different, the check-in is different, the service is unloaded, I asked very properly to wash the clothes, can I? Agree ! At the next time, it was 11 o'clock at night to feel a terrible feeling of being cheated, everyone noticed the room before payment, the hair dryer did not blow out, taking about 1 million to sleep for 1 night but really did not come where

Dirty room, far from the center. Not convenient to transfer

Nice room, very clean, enthusiastic and attentive people.

The hotel room is quite small, unlike the picture. The room has no sound insulation, early morning the water staff is extremely noisy. The hair dryer in the blowing room was a bit weak, and it took only 15 minutes to blow her bangs to dry. Under the reception with a hand dryer, borrow it if needed. I booked 2 nights, but due to the flight at 8pm, after checking out at 12pm, I asked if I could hire more hours to rest. The receptionist said that staying until 4pm would take 50% of the price as the time I booked. I put on the app for 658,000 / night including breakfast. But when I said that price, the receptionist said, "What is it to do with that price, the room is 800k here?" I gave her the phone to show me the receipt stored on the app, then she continued, "I don't understand why I can get such a cheap price, I should have taken you 500k but now I can get 330k for me" I book on the app, promotions applied by the app, openly public. Does this hotel not know and never associated with this app to introduce hotels to visitors? About breakfast, it is okay, buffet of basic dishes such as baked bread, sausage, cold meat, fried noodles, fried rice and juices, fresh milk. I want to use coca cola, I said before if fresh water is not in the free bufet part, I will pay the water bill separately. The receptionist (also the aforementioned short-haired receptionist) gave me a can of water, I asked for more ice, I immediately said, "Ha Noi does not drink ice." I go to coffee or even go to a restaurant in Hanoi and I still see people drinking ice. Thanks to my older sister, I don't know how to drink ice, whoever drank ice, came from everywhere. I will not come back!

I expected to get a room with a window but in fact not at all, more get a small, stinky room. Worst ever.

room and bathroom clean, breakfast taste nice and overall hospitality is good

The hot water waited a long time, although the room was very close to the thermostat of the hotel, the water flow was unstable, when it was small, the towel had an unpleasant smell. Wifi is strong at weak. Ah also charge a 3% charge for card charges even though there is no regulation on this! Suggest that Hotel check again!

Other images are realistic, the room is small and has a mild smell, no soundproofing, the breakfast is not very boring. Room rates are more expensive than elsewhere because on the advertising photos they look very spacious and beautiful but are different from reality. Advise people not to be here

Internet so bad unstable. The room not same the picture as they show on web page. The hot water can’t control to warm water.

Room: The hotel toilet has an unpleasant smell, like the smell of bleach in the country. Breakfast: Food is not varied. There is no change over the days. Location: It is very difficult to call Taxi in this area (driver area Taxi is not regular) I have called Mailinh's call center but I still cannot get to the car.