Este hotel no entiende en lo más mínimo el concepto de servicio al huésped, quienes en realidad somos sus CLIENTES. Y para ejemplo basta un botón: Nosotros: 1. El día de llegada, 1:30 pm, cansados del viaje y sudados y muriendo de calor. Pedimos habitación y recomendación para salir a comer. Días después pedimos recomendación o contacto para ir a ver los delfines. Último día les pedimos llamar un taxi para ir al aeropuerto. Además olvidamos unas sandalias de marca de diseñador en la habitación. HOTEL: A) No hay habitación aún lista. Regresen por la tarde a partir de las 4pm (ojo el check in es a las 3pm). B) No tenían ninguna recomendación para ir a comer (ojo, cuentan con restaurante propio!) C) Tenían un purificador con agua fría para huéspedes y NO NOS OFRECIERON un vaso con agua. D) No tenían ningún contacto para servicio de huéspedes para ver los delfines. ( Ojo, en la playa principal había no menos de 50 lanchas dispuestas para ese servicio) E) No tenían sitio de taxis y no tenían contacto de ningún taxi. (Ojo, este hotel no es pequeño, y uno esperaría que mínimo tengan el contacto de algún chofer, pero dijeron que no, que debíamos salir a la calle a buscar nuestro taxi ) F) De las sandalias a pesar de tener supuestamente un área de objetos olvidados no nos reportaron que las habían encontrado y nos pretenden cobrar el envío por paquetería a pesar de que nosotros pagamos más de $10,000 por solo dos noches. Conclusión Evítate el sufrimiento de hospedarte ahí.

This hotel had a power outage when we arrived with 90+ degree weather and staying in a room with no power and no air conditioning was not possible for my family! The front desk said they couldn’t do anything because the power was out and did not give us a refund so they just kept our money and we had to find a different hotel to stay in . This is theft terrible service and terrible policy!

Nice room, great location, complementary breakfast is not that great in the amount of food and slow attendance!

Please beware. The hotel was poorly maintained, the A/C barely worked, and the Wi-Fi was unreliable. Despite Expedia contacting the hotel on my behalf, they ignored all communication and refused to address the issue. I would not recommend staying here.

The room was very clean, Staff were helpful, we liked the breakfast at Gorgona restaurant, we’re planning to return

La verdad los miembros del hotel son muy amables 🙏

Excelente servico

Great location just across the breach, enjoy both of their pools. The included breakfast was amazing because you get to eat at the restaurant with beachfront.

Breakfast was amazing with a beach view! Staff was very friendly & the area was walking distance to many great spots!

Deceptive photos, ac is horrible, room is mediocre for the price. You have to carry your suitcase through stairs

Clean rrom exelent Staff very good Breakfast food was very good but the service very bad Air conditioning exelent

Excellent

Yes, breakfast was amazing and fresh

Overall stay was amazing, BUT the water in our room didn’t get hot it stayed at lukewarm. The weather was already super hot and high humidity so if cold water doesn’t bother then good okay! A/C was amazing for this stay :)!

Fantastic place 😀 👏 great for family friends Great place to see 👀 all you need to see on beaches ⛱️ all types of beaches ⛱️ great food seafood 😀 👍

All was great 👍 great people good breakfast 👌 everything is so close by

AC was great. The pool area was comfortable and well maintained. The breakfast was good but limited to 3 options which got tiresome after a few days. The view from the restaurant is fantastic!

Everything was good 👍 no problems exactly experienced

Pool was perfect to help cool off. Good selection of chairs. Staff were very fruendly

For the price, this hotel was a great value. It's a well maintained hotel, with great AC and comfortable beds. it was clean and had a very friendly staff. I would definitely stay here again.